Operations Manager

Job DescriptionOperations ManagerThe Chelsea Harbour Hotel and Spa are currently seeking a passionate Operations Manager. The ideal candidate will oversee day to day operations as this is an exciting role which will impact and influence key decisions and strategies within the business going forward. Ideally, our Operations Manager will have a strong knowledge and understanding of rooms and revenue.At Millennium Hotels & Resorts, we believe our strength lies in our differences. We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential. We are proud to be an equal opportunity employer.Operation Manager key responsibilities:Manage the daily operations of the hotel ensuring that the team deliver great hospitality in a warm and friendly environmentMonitor and review customer feedback and Mystery guest reports to ensure that we learn from the feedback, generate ideas to implement and make the changes that are necessary to keep the hotel moving forwardAssisting with the development of any relevant short- & long-term strategic goalsTo lead and develop an energetic workforce, having involvement in recruitment, learning and development, employee relations issue and team engagement initiatives.Planning and implementing the delivery of service for all operational departments to meet and exceed guest expectationsThe hotel highly values team spirit and operates on a rotating duties approach. The successful candidate may also be required to: Assist with any duty or covering for team members in case of emergency.Background in hotels so you will understand how we workLead and motivate your team providing day to day leadership and direction and drive sales and profitability forwardExcellent Customer service skills, standards driven, good organisational skillsOperations Manager skills:A strong background in Rooms division is highly desiredHave the ability to maintain and enhance a guest and team centric cultureCommunicate effectively at all levels both verbally and in writingInfluence, lead and inspire confidenceImbue a coaching, supporting and challenging mentality that delivers operational resultsBuild effective and productive relationships (internal & external)Create an open environmentIdentify and manage best resources to achieve targetsTranslate strategies into practical plansWe offer a benefits package includingSocial Events, Wellbeing and Team ActivitiesTraining and developmentSales Incentive planPension Salary Sacrifice SchemeCareer development and salary reviewsInterest free Season Ticket Loan Scheme1 Volunteer Days per year (fully paid and in addition to your annual leave)Complimentary meals prepared for you by our chefsLength of Service related holiday schemeMy Millennium discount perksDiscount on Accommodation worldwide and 50% Food and Beverage OutletsLife AssuranceRecommend a Friend SchemeAbout the GroupMillennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Lengs Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it, As well as real opportunities to develop and gain promotion within the industry.

Created: 2025-06-14