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Middle Office Specialist

Orla Rose Associates - London, England

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Job Description

Job DescriptionSenior Client Relationship Manager.PART TIME - 3 days per week Role:To provide daily operational support primarily for all Futures & Options clients as part of the Client Relationship Management (CRM) team.The CRM team work closely with F&O and Commodities desks; they also work closely with Finance, IT, Market Risk and Compliance.The CRM team is an operations-based team and provides a key link between clients and the 3 other support departments that form Operations.Role hours of work:The CRM Department currently operates a daily 3-tier shift pattern (covering 7am through to 6pm).This is a Part-time / Job-share hybrid working role, where the candidates will work 3 days a week with 2 of those days being in the office, with an expectation that through the probationary period, all 3 days will be in the office.Responsibilities:Issue and manage clients daily margin calls, liaising with both clients and Front Office account owners.Ensure that clients are called for funds when appropriate.Report margin calls and all subsequent actions to Desk heads, Market Risk and Senior Management.Payment processing and receipt management, liaising with the Treasury department to ensure accurate allocation of incoming funds.Management of client queries, working with Transaction processing team and Ops Control teams to ensure resolutions provided.Facilitation of client SSI setups and management of 3rd party payment requests.Setting up and maintenance of all client accounts, commissions, and interest.Management and processing of client position transfers.Management of our Client Portal, facilitating queries and issues which may arise directly from clients.Processing and management of all aspects of client interest payable/receivable.Participate in the departmental cross training plans as and when required (Deliveries and Static Data)To ensure all controls are adhered to and reviewed regularly for effectiveness.Essential skills:At least 3-5 years experience in Futures/LME Client Services or equivalent operations role.High level of knowledge of Futures markets and relevant products, trade management of these products and reducing operational risk where possible.Direct experience of working within a Futures Back Office and risk-based environment.Proactive mindset and a desire to challenge existing procedures and processes.Strong communication skills, both written and verbal.Excellent understanding of Operational Risk.Strong (internal/external) customer service knowledge.The ability to cultivate and maintain effective relationships with key business stakeholders.Good knowledge of Microsoft suite of products.

Created: 2025-06-24

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