Switchboard Operator - Jumeirah Carlton Tower

Job Description About JumeirahJumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences.About Jumeirah Carlton TowerLocated in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop healthclub and spa with Londons largest naturally lit swimming pool.About The JobAn opportunity has arisen for a Switchboard Operator to join us at Jumeirah Carlton Tower.The main duties and responsibilities of this role are:Responsible for the speedy and courteous answering of the incoming calls both internal and external in a warm and friendly tone.Entering of HotSOS guest requests and monitoring of response timing.Ensure that all requests are handled in a timely manner and to follow up with the guest ensuring satisfaction in service provided.Ensure all wakeup calls are correctly input into PMS.Ensure all wakeup calls are delivered on time and that the task is completed in PMS.Monitoring E-Butler chat system and responding within 30 seconds.About YouYou would need to be fully aware of your work schedule and ensures adequate notice is given with circumstances when you are prevented from adhering to the schedule.Reports any incidents, complaints, suspicious persons, or safety hazards immediately.Ensure strict control is adhered to when receiving and returning keysTo report for duty punctually wearing the correct uniform / attire.Provide a friendly, courteous, and professional service at all times.About The BenefitsAt Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.Benefits IncludeSupportive and inclusive work environmentAccess to Learning & Development programmes and clear career pathwaysOpportunities for internal mobility within our global networkColleague discounts on food, beverage, and hotel stays worldwideHealth care and insurance benefitsLocally competitive salary and incentive structureDry Cleaning of uniform or Business attireMeals on DutyEmployee Assistance ProgramWellness Benefits Chiropodist, Flu Jabs, and more!

Created: 2026-04-30