Senior QA & Project Delivery Manager
Us3 Consulting - Liverpool, England
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Senior QA & Project Delivery ManagerAbout the RoleWe are seeking an experienced Senior QA & Project Delivery Manager to lead quality assurance and project delivery across a range of complex, large-scale technology initiatives. This is a pivotal role requiring a blend of strategic oversight and hands-on leadership to ensure the successful delivery of software, infrastructure, and transformation projects across global operations.You will define and implement QA strategies, lead cross-functional teams, drive continuous improvement, and manage stakeholder expectations at all levels — from technical teams to executive leadership. Ideal candidates will bring deep experience in full lifecycle delivery, testing governance, automation strategy, and performance reporting through metrics and dashboards.Key ResponsibilitiesOwn and lead end-to-end quality assurance strategy, including test planning, execution, reporting, and governance.Drive project delivery across software, infrastructure, and transformation programmes using Agile, Waterfall, or hybrid frameworks.Develop and enforce QA standards, processes, and frameworks to support functional, non-functional, and operational acceptance testing.Lead and mentor QA teams, fostering capability development and high performance across global, cross-functional units.Partner with business and technical stakeholders to align quality and delivery efforts with strategic goals.Manage UAT, SIT, DR, and NFT activities, ensuring quality and compliance across all test phases.Coordinate with third-party vendors and offshore delivery teams, ensuring consistency, quality, and SLA adherence.Create and maintain KPI dashboards and executive-level reports, providing visibility into testing progress, quality metrics, and risk.Conduct incident analysis and root cause investigations, implementing preventative measures for continuous improvement.Provide guidance on test automation strategies, tooling decisions, and integrations into CI/CD pipelines.Contribute to change and release management processes, ensuring QA readiness and risk mitigation.Essential Experience & Skills10+ years of experience in QA leadership and project delivery roles, ideally within enterprise environments.Proven track record of delivering multi-phase, cross-functional programmes, including WMS, ERP, supply chain, or e-commerce systems.Strong grasp of test lifecycle management and delivery within Agile (Scrum/Kanban), Waterfall, or hybrid frameworks.Experience developing and scaling QA teams, including offshore/vendor management.Excellent skills in stakeholder engagement, communication, and executive-level reporting.Demonstrated ability to lead incident and root cause analysis and implement effective corrective actions.Experience with non-functional testing, automation, and test environment governance.Hands-on familiarity with tools such as JIRA, Azure DevOps, Zephyr, Trello, HP ALM, and MS Project.Strong analytical, organisational, and coaching skills.Desirable QualificationsPRINCE2 and/or ISTQB certificationBackground in retail, logistics, supply chain, or large-scale infrastructure projectsExperience with SAP, ERP systems, or warehouse automation platformsFamiliarity with MIRO, Lucidchart, or similar visual collaboration toolsWhat We OfferOpportunity to lead strategic, high-impact projects with global reachCollaborative environment with executive visibilityCompetitive salary and benefits packageProfessional development and certification supportFlexible working arrangements
Created: 2025-08-02