German Speaking Customer Service Advisor

Liverpool, L3 (Hybrid after training) 25,837.50 per annum 37.5 hours/week, Mon-Fri, shifts between 7:00 am-6:00 pm About the Role We are looking for a motivated and personable German-speaking Customer Service Advisor to join our client in Liverpool. In this role, you'll deliver outstanding customer experiences across multiple channels, acting as a trusted advisor while supporting and enhancing our brand reputation. Key Responsibilities Handle all customer interactions in a prompt, friendly, and professional manner. Interact with customers across all channels as a blended agent. Provide a high-touch, personalised experience for every customer. Answer questions, solve problems, and recommend services that meet customers' needs. Promote memberships to non-members and advise customers on available services. Ensure quality capture and maintenance of customer data. Identify, highlight, and escalate service-related issues or trends as needed. Meet and maintain individual and team performance targets. Skills & Attributes Fluent in German and English (spoken and written). Excellent communication and interpersonal skills. Strong problem-solving abilities and a customer-focused mindset. Ability to work effectively across multiple channels and adapt to changing priorities. Positive, proactive, and professional approach to work. Experience in customer service is desirable but not essential; full training provided. Brook Street NMR is acting as an Employment Agency in relation to this vacancy. TPBN1_UKTJ

Created: 2025-10-22