Duty Free Global Training and Education Manager

About Sweet&Chilli…Sweet&Chilli is a leading global drinks agency at the cutting edge of drinking culture and culinary innovation.Sweet&Chilli teams are headquartered in London, LA, Brasil and Sydney, where our work over the last 2 decades has helped define the drinks marketing industry.Why you should join us …We are looking for a Training and Education Manager to design and oversee all learning and development programs within our Global Travel Retail teams for one of the world's largest producers of spirits and beers DIAGEO.As a Training and Education Manager, you will work closely with key Diageo and S&C stakeholders to develop all learning materials and continuously enhance the global GTR training program, ensuring employees worldwide gain the skills and knowledge needed to perform effectively and drive organisational success.You will be part of a dynamic team, managed and employed by Sweet&Chilli, as our key link to enable our Brand Ambassador (BA) Sales Teams, Regional Program Management (RPM) teams to exceed KPIS’s on behalf of our client Diageo, and the Duty-Free retailers. Your responsibilities…Training Strategy and Stakeholder EngagementCollaborate with internal stakeholders to shape and evolve the overall training strategy, ensuring alignment with business objectives and support brand education and BA enablement.Training Needs Analysis and EvaluationConduct comprehensive skills gap analyses across teams and regions to inform targeted training solutions, and evaluate program effectiveness through participant feedback, performance metrics, and post-training assessments.Program Development and Regional DeliveryLead the design and rollout of global and localised training programs, working closely with eight RPM’s to ensure effective execution in line with client marketing plans.Instructional Content CreationDesign and continuously refine training materials—including e-learning, workshops, and blended formats—ensuring content meets evolving business needs and supports skill development.People Development and Leadership CoachingDevelop both functional and leadership capabilities within regional teams through coaching and performance-focused initiatives that drive excellence and team growth.Change Management and CommunicationSupport organisational change initiatives through effective training, communication strategies, and stakeholder alignment to ensure smooth adoption of new processes, tools, or structures.Compliance and StandardisationEnsure training programs adhere to regional legal, compliance, and industry-specific standards while maintaining consistency in learning quality and brand messaging globally.About you…Industry experienceIn depth understanding of the liquor industry, competitors, and shoppers.Previous experience in Global Travel Retail being highly advantageous Strategic ThinkingAbility to develop and align training strategies with overall business goals.Vision to foresee future skills needs and trends in learning and development.Strong Communication and Stakeholder ManagementExceptional skills in collaborating and influencing across diverse teams and senior leadership.Skilled at managing expectations and building partnerships globally.Training Design and Delivery ExpertiseDeep knowledge of instructional design principles, including blended learning and e-learning development.Experience managing training programs at a global scale with localization.Leadership and Coaching AbilitiesProven experience in developing leadership capabilities and managing regional teams.Ability to coach managers and trainers to maximize their potential and impact.Technological and Office SavvyComfortable adopting new tools to innovate training delivery and tracking.Cultural Sensitivity and AdaptabilityAbility to work effectively across different cultures and geographies.Flexibility to adapt training content and delivery to diverse regional needs.Work Environment and FlexibilityAbility to work independently and as part of a team in a fast-paced, global environment.Flexible in working hours and ability to work from home as neededOur mission is to provide a long and fulfilling careers for all our employees, as we see value in empowering our teams with knowledge so they can exceed in their roles. Our people are the lifeblood of our business. We set ourselves apart from other staffing agencies because we value our staff, treat every individual with respect and offer opportunities to learn and grow. We achieve this by providing comprehensive training, a great culture, a connected global workforce and career opportunities to attract and retain world class talent around the globe.

Created: 2025-08-31