Customer Resolution Co-ordinator

Middleby UK Customer Resolution Coordinator About Us Middleby UK, based in Wigan, is the UK subsidiary of the US-based Middleby Corporation, a global leader in commercial and residential kitchen equipment. We import and supply innovative, energy-efficient equipment manufactured by Middleby brands worldwide, serving restaurants, hotels, cafes, and national chains across the UK. Our cutting-edge products are showcased at the Middleby Innovation Kitchen, where chefs and industry professionals experience live demos and explore the latest culinary technology. About The Role We have an exciting opportunity for a Customer Resolution Coordinator to join the team at Middleby UK! The main focus of the role is to be the key point of contact for day-to-day order issues for our internal sales teams. This will involve complaint management, organisation of complex sales orders requiring cross-department involvement, or general issue resolution. To provide overflow cover and support for purchasing and service teams. To provide a route for progression to BDM development. This is a full-time role, working Monday to Thursday, 9:00am to 5:00pm and Friday, 9:00am to 4:30pm. Key Accountabilities Assist Customer Experience Team Leader, Head of Customer Excellence and other Department Heads with complaint co-ordination and resolution Act as the key point of escalation for our field-based sales team to provide coordination of issues and complaint resolution Tracking of Customer Complaints, resolution of complaints and collation of complaints for the attention of the Middleby Head of Customer Excellence and Middleby Directors To be cross-trained on the duties of the purchasing and service departments with a view to providing cover when requested Carry out any other administrative duties as may reasonably be requested of the role Manage GRNs process Knowledge and Skills Strong communication skills, both written and verbal Ability to communicate with multiple departments to coordinate a resolution An appreciation of Middleby products (desirable) Understanding of key stock ordering and warehouse logistics Computer literate with multitasking of several systems essential Experience working in a customer service or complaints management environment would be advantageous Meticulous administrative skills Has strong communication skills, both written and verbal A desire for customer satisfaction with the ability to go above and beyond for the customer Enjoys taking ownership of a problem and thinking out of the box to provide a resolution Enjoy working as part of a team or from their own initiative Can multitask between data analysis, call handling and complaint resolution duties Thrives working in a fast-paced sales-driven environment TPBN1_UKTJ

Created: 2025-11-18