Support Analyst

Job Title: Support Analyst Location: Lincoln - Hybrid (2 days onsite, 8-10 days/month) Employment Type: Permanent Salary: 27,500 per annum About the Client Our client operates within the healthcare technology space, delivering critical systems and support services to a wide customer base. Role Overview We're hiring a Support Analyst to provide first-line application and technical support to customers via phone and email. This role focuses on troubleshooting issues, managing support tickets, and delivering high-quality customer service. Key Responsibilities Provide inbound support via phone and email Investigate and resolve technical and application issues Execute SQL updates and generate reports Manage and prioritise support tickets (Freshdesk) Maintain accurate documentation and ticket records Escalate issues where required and meet SLA targets Collaborate with internal teams to improve customer experience Required Experience Strong IT support / service desk experience Excellent communication and customer service skills Good problem-solving and analytical ability Ability to manage multiple tasks and priorities Basic knowledge of SQL (desirable) Working Pattern Hybrid working (minimum 2 days onsite) Shift pattern between 8:00 am - 6:00 pm Occasional out-of-hours support required Benefits Dedicated learning & development support 22 days holiday + bank holidays (+ birthday off) Additional volunteering day Pension & private healthcare If you enjoy solving problems, working with customers, and building your career in application support within healthcare tech, this is a strong opportunity. TPBN1_UKTJ

Created: 2026-05-01