Desktop Support Engineer (SC Cleared) - 100% Onsite Role

Job DescriptionDesktop Support Engineer (SC Cleared) - 100% OnsiteJob Title: Desktop Support Engineer (SC Cleared)Location: Leiston, UKStart Date: 01-Dec-2025Contract Type: PAYEDuration: 6 months+Working Arrangement: 100% OnsiteClearance Required: SC Cleared (Mandatory)Driving Requirement: Full UK Driving License (Mandatory)About the RoleWe are seeking a Desktop Support Engineer to join our IT Infrastructure team in Leiston. This is a hands-on, onsite role requiring SC Clearance and a full UK driving license. You'll be responsible for providing technical support to end-users, ensuring minimal downtime and maximum productivity across multiple customer sites within a 25-mile radius.Key Responsibilities Troubleshoot and resolve issues related to networks, applications, software, hardware, VPNs, printers, and mobile devices Manage incident queues and provide VIP user support Monitor and respond to incidents via phone, email, and Microsoft Teams Build and deploy workstations (Laptops/Desktops) with approved images Provide Tech-Bar support and manage IT desk moves, training/meeting room setups, and loan laptop logistics Handle hardware asset management, CDM, and device retirement/disposal Support Active Directory group management, account unlocks, and password resets Assist with documentation, reporting, and technical manuals Travel between buildings and nearby sites using a provided site vehicleKey Skills & Experience Strong troubleshooting experience with Windows 10 and Microsoft Managed Desktop environments Experience with Starlink satellite network devices, iPhone/iPad configuration, and Azure portal user management Knowledge of Microsoft Teams admin portal, Office apps, SharePoint, and cloud printing Familiarity with Intune administration and conference room device support Excellent communication, customer service, and problem-solving skills Ability to work independently, manage time effectively, and handle multiple tasks ITIL certification or process knowledge preferredSpecial Working Conditions 100% onsite role at Leiston Travel required within 25 miles Occasional out-of-hours work may be required (with prior approval)

Created: 2025-10-10