Aftersales Manager

Aftersales Manager Mercedes-Benz LeicesterWant to be the best you can be? It's what drives us too.Supporting and leading the Aftersales department as an Aftersales Manager, youll be a consistent role model for the whole department, working to maximise efficiency and profitability.Youll be able to use your knowledge and experience to have a real impact on the business. By keeping standards high, youll find the freedom to build a team you can be proud of.What we can offer youEnjoy 33 days of annual leave(including bank holidays) to rest and rechargeSave money every day withour exclusive retail discountsDrive a great dealwith discounts on new and used cars, plus servicing offersPlan for the years aheadwith our company pension schemeBalance home and workwith our industry-leading family-friendly policies designed to help you spend more time with the people that matterCommute for lesswith our cycle-to-work schemePrioritise your wellbeingwith dedicated support for you and your family24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easilyMake a differencewith a paid day to volunteer in your communityInvest in your futurewith our company share purchase planEarn financial rewardswhen you refer a friend to join the teamKeep learning and growingwith our training and development opportunities for everyone.Life assurancewith the option to increase coverWere open toflexible workingoptions just askWhat youll do day to dayMeet key performance indicators and targets for the service and parts departmentsLook for opportunities to increase efficiency of theAftersales operationTake actions to sustain, retain and enhance levels of customer satisfaction, whilst sustaining profitabilityWork with your team to develop understanding and implementation of a customer focussed environment, setting clear targets for the teamRespond promptly to any customer complaints and ensure timely and correct resolutionMaintain rigorous control of costs, stock and budgetEnsure warranty procedures are followed correctly to ensure prompt recovery of monies dueHelpful skills and qualificationsDont worry about ticking off every single skill here- if you care about delivering great experiences as much as we do, we want to hear from you.Previous experience in managerial rolein a customer-oriented departmentAbility to develop and monitor budgets Previous experience in a target driven roleAn understanding of marketing processes and development of pricing strategies Up to date knowledge of vehicle and consumer legislation, trade practices and FCA regulations and dutiesA customer focused approachExcellent communication skills with ability to negotiate and influenceWe value diversity and believe it strengthens our team. If you dont meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.Be part of something bigGroup 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.But you dont need to love cars to work with us- just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.Our ValuesAt Group 1 Automotive we pride ourselves on our five core values that are incorporated in all that we do.Respect - Integrity - Transparency - Teamwork ProfessionalismThese are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.JBRP1_UKTJ

Created: 2025-09-09