Customs Administrator

Your new companyReporting to the team manager, you will support all administrative activities within the customs team. A significant aspect of the role is working to contractural terms with a range of customers.Your new role Preparation and presentation of Import/Export Customs Documentation.Provide high quality customer service to both internal stakeholders & our customers.Use of Internal and External Computer Systems.Control / distribution of all relevant documentation.Resolution of customer queries / issues via email and telephone / root cause analysis, corrective & preventative actionsWork within Customer SOPsMailbox Management - incoming entry requests/other incoming communications Perform data validity checkTracker ManagementQueries - daily contact with customer counterpart/internal stakeholders to fill data gapsEscalate deviations to SOP to the External Customs Manager.Highlight repeated issues to the External Customs ManagerEscalate issues were raised to the External Customs Manager for resolution.Work within defined SLA's, administer and process all invoicing for the Customs department and ensure they are processed, raised and dispatched in a timely manner.To take responsibility for extra workload and provide cover for any staff absent due to sickness, holidays etc.Provide reports to management in accordance with agreed deadlines relating to profit and losses, credits, staff development and staff training.What you'll need to succeed You are required to have an excellent level of literacy and numeracy. You ideally should be able to demonstrate experience in a similar role and working environment.Customer service experienceHigh level attention to detailAbility to learn quickly and retain informationCustomer FocusPlanning and OrganisationTeamworkComprehensive computer skills, including Word and ExcelExcellent communication skills - both verbal and writtenAbility to work on your own initiative as well as part of a teamWhat you'll get in returnThis is a full-time role from Monday to Friday.Office-basedTemp for a min of 3 months - with a view to going perm (not guaranteed)Salary £28kWhat you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Created: 2025-09-11