Technical Account Manager

AtBetter-IT , we’re building a Managed Service Provider that putspeople and relationships first— not ticket volumes or sales quotas. Our focus is on doing what’sright for each client , becoming atrusted internal partnerwho helps them grow, stay secure, and succeed through great technology.We’re independently owned, with a culture rooted inservice over pressure ,collaboration over KPIs , andlong-term value over short-term wins .About the Role We’re hiring:Technical Account ManagerLocation : LeicesterType : Full-time - Potential Part-time | Flexible Working ConsideredIndustry : MSP / IT ServicesWith our current Technical Account Manager moving into a full-time Service Delivery Manager role, we’re looking for someone new to take on thisstrategic, relationship-led position .This is not a sales job. It’s aconsulting rolewhere you’ll work directly with business leaders across our client base to build trust, solve problems, and align IT with real-world business goals.What You’ll DoBe themain point of contactfor a portfolio of clients, acting as their internal go-to for anything tech-relatedPlan and leadTechnical Business Reviews (TBRs)that connect IT strategy to business outcomesDevelop tailoredIT hardware and security roadmapsthat align with both Better-IT’s standards and your client’s visionIdentify recurring support issues and work with the Service Desk Manager to implement long-term solutions — from new services to onsite trainingRecommend relevant services and improvements —without sales pressure— by focusing on what’s genuinely best for the clientCollaborate with our Microsoft Security Engineer to boost awareness and attendance of our monthly 365 Security WebinarsCreate and share useful updates, training, and feature guides in partnership with vendors and our marketing teamKeep HubSpot and contract data accurate — including third-party services we don’t yet manageHelp shape new service opportunities (e.g., CCTV, emerging tools) by listening to client needs and industry trendsWork closely with Sales, Projects, Service Desk, and Marketing to provide a joined-up experience across Better-ITWhat You BringExperience in aclient-facing MSP or B2B IT rolewith strong communication and planning skillsA genuineclient-first mindset— you care about outcomes, not upsellsUnderstanding of Microsoft 365, cybersecurity principles, and common SME IT environmentsStrategic thinking combined with hands-on engagement and follow-throughA collaborative, problem-solving approach — you're the person clients trust to “just make things happen”Seniority levelEntry levelEmployment typeFull-timeJob functionSales and Business DevelopmentIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at Better-IT Limited by 2x.Get notified about new Technical Account Manager jobs inLeicester, England, United Kingdom .Leicester, England, United Kingdom 2 weeks ago#J-18808-Ljbffr

Created: 2025-07-27