Salesforce Administrator

Job DescriptionCRM Specialist SalesforceLocation: LeicesterAre you a CRM professional with a passion for driving continuous improvement across systems and processes? Do you enjoy working at the intersection of technology and business to unlock actionable insights and improve customer engagement?Were recruiting on behalf of a well-established organisation with a global footprint, committed to innovation and continuous improvement. As part of their ongoing investment in digital capability, they are looking for a CRM Specialist to lead a critical systems transition and help elevate customer engagement through data-led decision making.The OpportunityThis is a hands-on, cross-functional role where youll be responsible for:Leading the migration from Microsoft Dynamics 365 to Salesforce across key business unitsSupporting and improving CRM usage across Sales, Marketing, Service, and Knowledge Base teamsActing as the primary point of contact for CRM queries, system performance, and user trainingCollaborating with stakeholders globally to understand requirements and deliver CRM solutionsBuilding dashboards and reports to generate insights into customer behaviour, pipeline performance, and business KPIsManaging platform configurations, workflows, and security roles to ensure CRM integrity and user effectivenessIdeal Candidate ProfileWere looking for a technically capable and business-savvy CRM expert who brings:35 years of experience in CRM administration or system managementStrong knowledge of Salesforce, and ideally Microsoft Dynamics 365Proficiency in tools such as Power Apps, Power BI, Excel, and SQLA collaborative mindset and ability to engage effectively with stakeholders at all levelsA degree in Computer Science or a related technical field (or equivalent experience)Excellent communication, training, and problem-solving skillsDetail-oriented approach with a focus on quality and continuous improvementWhy Join?Be at the heart of a transformative CRM programmeWork in a collaborative and supportive hybrid environmentEnjoy a strong benefits package including early finish Fridays, generous pension, and private healthcare optionsOpportunities for growth, mentoring, and professional developmentAccess to wellbeing initiatives, social events, and staff rewards programmeApply now to help shape a smarter, more connected customer journey.If youre driven by data and passionate about CRM excellence, this could be your ideal next step.

Created: 2025-07-03