Quality and Compliance Team Leader

JOB PURPOSETo ensure the Leeds site provides the highest standard and quality of goods at all times through implementation of effective monitoring processes.To ensure that compliance to Food Safety Standards is adhered toTo ensure that audits are facilitated both internally and externally including second and third party audits.SPECIFIC RESPONSIBILITIESResponsible for data collection and analysis, to include root cause analysis following complaints, or data for continuous improvement opportunities.Primary point of contact for all quality related queries (customers and internal).Management of Customer Complaints, internally to include inputting information on the relevant database and externally in managing the process of replying to the customer with a satisfactory outcome that both suits the customer and the Company.Consistently monitor and review processes to aid with real time problem identification, analysis and resolution.Visit customer sites when required, in order to maintain excellent customer relations and work in partnership to proactively improve quality performance and resolve quality complaints.Lead quality meetings, making sure to involve relevant personnel in order to resolve any quality issues quickly and effectively.Undertake employee training in new processes and initiatives, through uutilization of visual aids, training documents, lessons plans and skills validations.Produce reports and presentations for customers and internal departmental management in order to update them on relevant quality or continuous improvement projects or issues.Responsible for the corrective actions taken when a quality issue is raised, either internally or externally, ensuring to work with Line Managers and Operators on the best resolution through continuous improvement initiatives.Assist Senior Quality Manager with effective management and tracking of key quality or continuous improvement projects, ensuring deadlines are met and targets are achieved.Assist Senior Quality Manager to maintain compliance, enhancement and re accreditation of BRC, ISO9001, HAVI, FSC and PEFCManage the preparation process for customer or third party audits on site when required.Undertake internal audits around the site.Manage Quality Technicians and Quality Coordinators on site at Leeds.Responsible for site preparation for third party audits, leading the audits and liaising with key personnel on site to ensure any corrective actions are actioned in a timely manner.Deputise for Senior Quality Manager when requiredAre you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.PERFORMANCE INDICATORSQuality and Hygiene Audit ResultsMaintain and imrpvoe performace on accreditation auditsEffective and timely management of Quality complaintsReduction of non-quality cost (internal and external)Improved customer complain trendMonthly European targets achievedTECHNICAL SKILLS/QUALIFICATIONSMember of HACCP team and internal auditor experienceExperience of ISO 9001 and BRCGS alignment and certifications requirementsAt least 3 years experience in a fast-paced manufacturing area, preferably in the packaging sector.Competent in Microsoft products, particularly Excel, Word and PowerPoint. xjdpvnf A relevant qualification in Quality, Manufacturing, Supervisory up to level 5 would be a distinct advantage.HACCP trained at level 2 as a minimumMust hold a current, valid, clean, UK driving licenceINTERPERSONAL SKILLSExcellent communication skills and the ability to write and give clear verbal instructions, including document writingEffective problem-solving and logical decision making abilityAble to build cross-functional relationships and challenge behaviours in relation to quality improvementsCommercial awarenessQuality and Safety consciousAble to work at pace, and attention to detail

Created: 2025-12-29