Claims Handler

Job Description Join Our Team: Claims HandlernnnnWere excited to welcome a new Claims Handler to join our Legal Team.nnnnNavigate your future and lock in your career as we keep our canals open and alive.nnnnWorking Hours & LocationnnThis role follows 37 hours, Monday to Friday working pattern. The vacancy will be offered on a remote working basis, with a requirement to attend our main hub spaces as and when required.nnnnRole OverviewnnThis role supports the effective and timely handling of Public Liability, Employers Liability and Property Damage claims across the Trust. Working under supervision, the Claims Handler will manage the daytoday progression of claims, ensuring all matters are accurately recorded, updated and handled in line with agreed processes and governance requirements.nnThe role holder will gather information, prepare documentation, maintain clear and complete case files, and liaise with internal colleagues and external partners such as solicitors and loss adjusters.nnnnKey Accountabilities:nnntDay-to-day conduct of Public Liability, Employers Liability, Property Damage and Recovery claims in line with agreed governance and sign-off arrangements under supervision.ntAssist the Legal Business Performance & Claims Manager with claims process, procedure and workflow.ntProgress claims by gathering information, preparing documentation and liaising with relevant internal and external parties.ntDraft all relevant documentation and correspondence relating to progression of claims matters.ntCreate and maintain files for each claim, ensuring records are complete, accurate and up to date throughout the lifecycle of the matter.ntUpdate claims databases and systems with key information, including reserves, status changes, outcomes and closure details, in line with agreed data standards.ntLiaise with internal colleagues across the Trust to obtain information required to progress claims, and with external loss adjusters, solicitors and service providers as appropriate.ntRespond to routine claims-related enquiries in a timely, professional and proportionate manner.ntWork in accordance with established claims processes, systems and reporting requirements, escalating issues, risks or improvement opportunities as directed.ntFollow agreed claims handling processes consistently and highlight delays, data issues or process gaps to support effective claims management.nnnnnAbout younnYoull bring experience from an administrative, legal, insurance or claimsrelated role, along with a basic understanding of the litigation process. Youre confident working with data, maintaining accurate records and staying organised when managing multiple priorities. You have strong written and verbal communication skills, and comfortable following established processes while being proactive in asking questions and escalating issues when something doesnt look right. Above all, youre keen to learn, supportive of good governance, and motivated to contribute to an efficient and professional claims handling service.nnnnSkills & Qualificationsnn Experience in an administrative, legal, insurance or claims-related role.nn Knowledge of basic litigation process.nn Ability to work accurately with data and maintain detailed records.nn Good organisational skills, with the ability to manage competing priorities.nn Clear written and verbal communication skills.nnnnWe reserve the right to close this vacancy early if we receive sufficient suitable applications for the role. Therefore, if you are interested, please submit your application as early as possible.nnnnContact & ApplicationnnIf you have any questions, feel free to reach out to us at [email protected]. We encourage early applications as we may close the vacancy once we receive enough suitable candidates.nnnnWhat We OffernnWe offer an annual salary of 29,582. Enjoy a competitive pension scheme, increasing holiday entitlement, and a range of employee benefits. For a full breakdown of our benefits, check out our brochure here: EVP - 1. nnnnLearn more:https://canalrivertrust.org.uk/about-us/work-for-us/our-benefitsnnnnIND LP

Created: 2026-03-21