Customer Service Executive

Job Description We are supporting a growing homeware retailer in Leeds who are looking to appoint immediately available Customer Service Executives to join their team. This role would suit someone with experience in a fast-paced customer service environment, looking to move away from face-to-face retail or hospitality and into an office-based role.The RoleHandle a high volume of customer queries via outbound calls and email.Provide clear, professional and personalised support to customers.Assist with product queries, including order updates and product information.Keep customers updated throughout their enquiry.Support with Trustpilot responses.RequirementsImmediately available to start.Confident, clear and professional phone manner.Positive, reliable and customer-focused approach.Experience in a fast-moving customer service environment.Previous phone and email customer service experience is preferred.Why Apply10-minute walk from Leeds Train Station.Structured development and progression within the Customer Service function.Opportunity to provide feedback and contribute to product improvements.Supportive team environment with regular team activities.Full training and onboarding provided.Hybrid working available after initial training period.DetailsLocation: Leeds City CentreSalary: 24,500 + self-progression schemeHours: Monday to Friday, 2-week rotation:Week 1: 8am4pmWeek 2: 12pm8pmDue to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. By applying to this advertisement, you are hereby giving consent for Jo Holdsworth Recruitment to hold your details for a 30 day period and contact you via any method of contact you have listed on your application. (Jo Holdsworth Recruitment - Recruitment Agency)

Created: 2025-12-18