Head of Housekeeping

Job DescriptionRESORT: Thurnham HallnLOCATION: Thurnham, Lancaster, LA2 0DTnHOURS: 40 per weeknSALARY: 13.50 per hournAre you looking for a unique and exciting opportunity in the hospitality industry? Look no further! We are seeking a Head of Housekeeping to join our team at Thurnham Hall. As a world-class resort, we are dedicated to providing exceptional experiences for our members and guests. With a flexible working pattern and a range of incredible benefits, this is a role that offers endless opportunities for growth and success.nReporting to the Resort Manager, the main job duties will include, but are not limited to:nn To fully understand brand standards as they relate to your department and to develop training for your team members and ensure PDS benchmarks are achievedn To complete relevant staff forms, including but not limited to holiday requisitions, sick leave, leavers etcn To make sure your department stays motivated and morale stays highn To prepare rota's, deal with sickness/holiday cover and ensure a copy is given to Resort Manager weeklyn To update TMs of the day tasks and the previous day events in a roll call every morningn To ensure the day to day cleanliness of all communal areasn To ensure that the required cleaning chemicals/equipment are available to the teamn To carry out monthly stock checks; laundry, consumables, inventory itemsn To liaise with the maintenance manager regarding 'in-house' work requiredn To operate the department with ongoing consideration for our sustainability goalsn To embrace all guest feedback, reviewing any possible operational changes needed as a result, sharing both areas for improvement and service excellence with team membersn To maintain a hands on role within the department as and when requiredn To keep the department in line with all the Health & Safety requirementsn To carry out weekly and monthly Health and Safety checksn Ordering of materials, ensuring purchase requisitions are used and are correctly codedn To attend weekly Head of Department meetingsn In the absence of the Resort Manager to act as a Duty Manager if called uponnnSkills and experience required to fulfil the role include:nn Previous experience in a managerial or supervisory role is essentialn The ability to multi task and work under pressuren Excellent communication skills both written and verbaln The ability to work on your own initiative as well as part of a teamn Must be computer literaten Demonstrable motivation and negotiation skills would be advantageousn Strong administrative skillsnnThe role demands 40 hours of work per week, including weekends and Bank Holidays, on a rotating shift basis. Own transport is required due to the location of the resort.nIn return for your dedication and passion, we offer a range of exceptional benefits, including:nn Participation in our resort privilege program, providing access to exclusive employee discounts throughout Europen Opportunity to earn referral bonuses through our referral programn Generous holiday entitlement, allowing you to recharge and enjoy quality time with loved onesn Access to our Employee Assistance Program (EAP), providing confidential support and guidancen Free parking, ensuring convenience and ease during your workdayn Utilisation of our modern leisure facilities, promoting a healthy work-life balancen Uniform provided, ensuring a professional and polished appearancen Phenomenal training opportunities, enabling you to continuously develop and enhance your skillsn Perks at Work Membership, granting you access to discounts on various products and servicesnnAt Thurnham Hall, we are committed to fostering diversity and inclusion in the workplace. We warmly welcome applicants from all backgrounds and abilities, and we are dedicated to providing reasonable accommodations and adjustments to individuals with disabilities throughout the recruitment process.nJoin our ambitious and collaborative team and contribute to creating unforgettable experiences for our valued guests. Apply now and embark on an exciting journey with us.n

Created: 2025-08-24