Customer Experience Manager

Job Description Job title: Client & Team Experience Manager Location: Sloane Street Salary: up to 60,000 basic + up to 7000 bonusAn exceptional opportunity for an experienced Client & Team Experience Manager to join a prestigious luxury brand on Sloane Street. The role focuses on delivering an outstanding client journey and cultivating a positive, inspiring work environment for in-store teams.Key Responsibilities:Lead and inspire the hosting and service support teams to ensure every client enjoys a seamless, warm, and memorable experience.Oversee client flow, waiting time management, and service excellence across all touchpoints.Collaborate with store and experience teams to enhance the customer journey and introduce bespoke experiences for VIP clients.Support sales and management teams in building long-term client loyalty and preparing event or animation guest lists.Foster an engaging and supportive team culture through effective onboarding, wellbeing initiatives, and continuous feedback.Partner with HR and management on staff engagement, training, and wellbeing programs.Profile:Minimum 3 years management experience in a luxury, hospitality, or client-facing environment.Strong leadership and customer service expertise with excellent communication skills.Organised, proactive, and detail-oriented, able to work independently and under pressure.Confident using Microsoft Office and CRM systems.A fantastic opportunity for a people-focused leader passionate about creating exceptional experiences for both clients and teams.360 Talent are a high-end retail recruitment firm providing strategic solutions to connect high calibre candidates with Fashion, Beauty and Lifestyle brands across global markets.Explore all our latest opportunities and industry updates on our website & find us on LinkedIn, Facebook, Instagram & TikTok!

Created: 2025-12-14