Technical Support Lead - Vertical (home) Lifts

We are growing our elevator (home lift) team to support new products coming to the European market, and are looking for a technical support specialist for our developing home elevator product range.Working closely with other teams, the Technical Lead is responsible for ensuring that our colleagues and partners are well supported to avoid or resolve technical issues with Savaria group products and services. Support is predominantly for our dealer network, but also to relevant stakeholders inside our business, including Commercial, Installation and Customer Service teams.Partnering with the European Head of Technical Support, the Technical Lead will deliver local delivery plans, supporting partners and colleagues to be well educated in products and services and confident in providing installation, maintenance and breakdown services to our customers.Key responsibilities will include:Developing strong technical knowledge of Savaria Elevator products in order to be able to train others, support complex installations and troubleshoot technical issuesEnsuring stakeholders are competent to deliver training on our products (install, service, repair)Providing high quality training to ensure an excellent experience for customers and end users at every stage of their journey with SavariaDeveloping and maintaining high standard of training tools and materialsMaintaining up to date knowledge and practical understanding of Savaria Group products through regular hands-on activity (installation, maintenance etc.) and regular time spent at Group manufacturing and assembly sites across EuropeEnsuring market leading standards of service with issues fixed at the root causeSupporting effective KPI reporting for high performance and continuous improvementManaging effective relationships with stakeholders to ensure feedback from partners is effectively used to drive reliability improvementsDeveloping Technical Support service revenue streamFor success in this role, the following will be helpful:Great interpersonal style, with the confidence and ability to deliver demonstrationsGood technical analytic skillsHands on experience with vertical home lifts (e.g. TFLs) Experience of platform and stair lifts would be an advantageAbility to communicate technical content in an easy-to-understand wayWell-practiced knowledge transfer skills, to deliver engaging training to varied audiencesAbility to quickly understand customer needs and offer an appropriate solutionConfidence to use initiative to avoid & resolve issues, and identify improvement opportunitiesAbility to develop and maintain good relationships, building an effective industry networkGood commercial awareness, with an eye on the impact of activity on Company performanceRegular business travel both within the UK and internationally (mainly Europe, with some North and Central America) is an essential function of this roleFluency in a European language in addition to English would be an advantageIn return, we offer:The autonomy to deliver your best work, supported by development opportunities to help you grow including product and commercial trainingA flexible salary range to attract the right level of experienceCompany car or cash allowance to enable business travelAccess to a Company bonus scheme based on performancePension, life assurance and lifestyle benefits portal (including discounted gym memberships)

Created: 2025-10-11