Warranty Manager - Yachts

Warranty Manager - YachtsA variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.Our prestigious Yacht manufacturing client is currently seeking a Warranty Manager to join their highly reputable company. The successful candidate can be located on the South Coast or in Wroxham, NorfolkAs the Warranty Manager, you will deal with and coordinate responses to requests for warranty services on new boats delivered.This is full time permanent role, working 8am-4:30pm Monday Friday.Knowledge, Skills & Experience:Extensive knowledge of yacht systems (Including Mechanical, Electrical, Rigging and Joinery)Excellent IT skills MS Word and ExcelSailing experienceExperience in yacht manufacturing and systemsExcellent verbal and written communication, and interpersonal skills, as this role is customer facingAbility to build good relationships with customersAbility to communicates and demonstrate skills with customers, employees, contractors and the extended teamSelf-motivated with the ability to manage and plan multiple activities effectivelyMethodical approach to workExcellent analytical and problem solving skillsHigh level of attention to detailAble to work to schedule within a fast-paced environmentYou must have a full driving license and the ability to travel to different sites/locationsMain Responsibilities of the Warranty Manager role:Be the first point of contact for calls for warranty service on new yachtsHelp co-ordinate labour, materials, sub-contractors and other resources to resolve issues, keeping customers fully informed of progress whilst setting realistic expectations of the outcomeProcess warranty claims, identifying opportunities to recharge costs to suppliers/subcontractorsFeedback and liase with Quality and Supply Chain regarding issues of supplier poor performanceWork with other departments to identify root cause of warranty issues, to enable feedback into the production process to eliminate these issues in the futureUtilise 8D and other problem-solving tools to implement solutions to on-going problemsMonitor cost of warranty and produce reports as requiredOccasional out of hours contact to ensure issues are resolved where required.For further details regarding this exciting opportunity please forward a copy of your CV today!Todd Hayes Ltd is an equal opportunities employer.Due to the large number of applications, we receive Im afraid we are unable to respond to everyone individually however your details will remain on file should another suitable opportunity become available moving forward.If we can take your application further, we will of course be in touch. xjdpvnf Todd Hayes is acting as an Employment Business in relation to this vacancy.Todd Hayes Ltd

Created: 2026-03-19