Investigations & Litigation Department (ILD) Team Manager

We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy.Position Summary:PRA Group is one of the UK’s largest buyers of debt accounts. As debt solution specialists, we work with our customers to help them resolve their debt in an affordable way that works with their budget.All PRA employees share a common set of values and commitments that define how we treat each other, our customers, and others. Simply put, they’re the principles that reflect our company’s culture.We are• Committed to always doing our best work• Accountable for our actions• Respectful in our interactions with each other• Ethical in every situation• Successful because we work together as a teamMain Duties and Responsibilities:An exciting opportunity has arisen within our Core Operations department for a dynamic and people-focused Team Manager to lead one of our Investigations & Litigation teams.The successful candidate will be an experienced leader preferably with a background as a Paralegal or Solicitor in the field of Consumer Arrears, and they will be responsible for the day to day performance of this team.Hold regular, interactive coaching sessions with your team to help them achieve their full potentialFacilitate monthly 1-2-1s to have honest conversations about performance 'set clear expectationsMotivate, develop and value your team to enable them to succeed in all aspects of their roleSupport, improve and manage performance on an individual and team levelFollow the performance management, absence, capability and disciplinary policies as requiredEnsure customers are treated fairly and generating good outcomes is at the heart of what we doCreate a successful ILD culture while delivering strong compliance resultsDeliver on agreed KPIs, including quality, risk, people, efficiency and valuesAnalyse team performance data to identify trends and inform coaching focusEffectively communicate business updates to your team & check understandingAssist team members with any queries, taking escalated interactions where requiredProvide regular updates to Line Manager on impacts to team, customer and businessEffectively prioritise time to allow completion of all tasksEnsure that all internal and external processing volumes & deadlines are managed and achieved, including issuing of claims, document requests, defences and enforcement activityAny other reasonable duties as requested by leadershipExperience/QualificationsRequiredMinimum of 2 years leadership experience in a regulated contact centre environmentAbility to create new processes which improve effectiveness and cost efficienciesEffective leadership, communication and interpersonal skillsPrevious team development, coaching & performance management experienceExcellent communication and analytical skillsAdvanced PC skills to include: Excel, Word, PowerPoint and OutlookPreferredQualified Solicitor/CILEx with 3 years PQE of pre-issue civil litigation workProven track record of resolving issues without the need for legal actionExtensive knowledge of civil litigation procedures including the various Pre-Action ProtocolsBenefits:Discretionary performance bonus (paid yearly)Hybrid working (3 days in office/2 days from home) after 3 monthsPaid holidays increasing with length of service, starting at 28 days per yearFree education available! Includes: LinkedIn Learning, Modern Apprenticeships & e-Learning libraryHoliday Purchase ProgrammePrivate healthcare cash plan, with money back on everyday healthcare like: optical, dental & physioEmployee Assistance Programme (EAP) provided by AXA PPP HealthcareCycle to Work SchemeChildcare VouchersImmediate access to our fantastic discounts on: retail, travel, insurance, leisure and so much more!Compliance ResponsibilitiesEmbed the Group’s Values and Group Code of Conduct to ensure adherence with the highest standards of ethicsUnderstanding of and responsibility for ensuring:adherence to company compliance policies, including management of riskscompliance with applicable laws and regulationsCompletion of mandatory training to avoid adverse effect on the business, interests or reputation of any Group Company , eg:those governing securities activitiescompany law, anti-money laundering, terrorist financing and sanctionsthe Group’s policies and proceduresthe Group Code of ConductEffectively and collaboratively identify, escalate, mitigate and resolve risk and compliance issuesPRA Group (UK) Ltd applies Equal Opportunities policy at all stages of recruitment and selection process. Shortlisting, interviewing and selection is carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age or trade union membership. Those with disabilities meeting the minimum requirements for the post will be shortlisted and reasonable adjustments will be made to ensure they are not disadvantaged during the interview process.

Created: 2025-08-13