Customer Solutions Specialist

Job Description Pertemps are currently working with a global financial services organisation, who are looking for Debt Collections Agent to join their busy team. We are keen to speak to hardworking and driven individuals who are looking to build a career within a strong and supportive company. You must be confident navigating various systems, and confident speaking on the phone.This company and role will offer you the opportunity to come in and progress to your strengths. If you are an outcome focused and confident individual then I want to hear from you! This role will be working in a collaborative team who are always looking to upskill! If you are Ayrshire based and looking for an opportunity in the local area then apply below to hear more! We are keen to speak to those from Customer Service, Retail and Hospitality backgrounds!Overview of some benefits:Salary: 26,000 pa and opportunity to earn up to 300 bonus per monthHybrid working 3 days in our Kilmarnock office and 2 days working at home (after 3 months)37.5 hours per week (Mon-Thu Shifts across 8am 8pm, Fri 9am 5pm & 1 in 3 Sat 8am 2pm)28 days holidays (increasing to 31 days after 5 years)Pension (5% employee and minimum 4% employer contributions)Life Assurance (3 x annual salary)Free medical, dental and optical healthcare cash planResponsibilitiesManage a pipeline of both inbound and outbound calls to resolve customer queries.Create strong and trustworthy relationships with customers.Navigate and update relevant systems with customer information.Work to achieve set KPIs, ensuring these are met on a weekly basis.Ensure adherence to company policies and procedures.Skills and ExperienceDriven and Confident individual, willing to learn new skills.Strong Customer Service experience.Experience working to meet set KPIs.Available for Monday-Friday and occasional Saturday Shifts.Strong Computer Skills

Created: 2026-04-04