Service Coordinator

Customer Account Manager Salary: From 13.84 per hour Location: Kilmarnock On-site Job Type: Full-Time, Permanent Immediate Start Available Job description Job Purpose: To support the Office Manager by ensuring that all customer and third-party enquiries are dealt with appropriately and that all jobs are allocated and completed in line with the agreed process and timescales. To provide administration documentation and support dealing with inbound and outbound calls throughout the job delivery process. The customer account manager is the primary contact relating to all aspects of important customers ranging from domestic and commercial through the public sector and local authority obligations. The role demands someone assertive, organised, and able to meet the multi-faceted demands of assigned contracts. Key Activities: To answer telephone calls and provide administrative support, Contract responsibilities include Local Authority installs, upgrades, callouts, and maintenances. Same for a variety of different customers including but not limited to those cited above. To answer call and email details and log the job to the internal CRM system, Booking in jobs for clients and preparing the appropriate job, contact, and description details within job details on the CRM system, Schedule operatives jobs within the CRM system, geographically, and send out details to the engineers PDA''s, To provide day to day support to all the Contracts ensuring that agreed processes, procedures and ensure customer service standards and timescales are adhered to at all times, To liaise with clients, customers, contractors, and internal departments as required, To communicate information via e-mail and phone, This job profile is not a definitive or an exhaustive list of responsibilities but identifies the key responsibilities and tasks of the post holder, The specific objectives of the post holder will be subject to review as part of the individual performance review (Appraisal) process, Any other general duties as outlined by the line manager. Skill Requirements: _(knowledge, skills, experience & qualifications)_ The post holder will have: Experience in operating within a customer service environment A positive can-do attitude is essential Ability to empathise with customer needs and maintain customer delivery satisfaction Telephone Techniques and Influencing skills Excellent verbal communication skills Excellent written communication skills Ability to lead by example Team Working confidence and be approachable, capable of using own initiative but aware of issues that need escalation Attention to detail Detailed knowledge of the computer system, screens, and information layout Highly PC literate, with particular skills set in Excel and Databases Ability to analyse, take ownership, and solve problems Generation of ideas for improvement and adaptability to change Attention to Health and Safety issues Excellent interpersonal skills FlexibilityWhat''s In It For YouWe offer a comprehensive and industry leading set of employee perks and benefits aimed at retaining the best people in sector. These include: Staff referral bonus scheme Pension contributions matched up to 4% Early finish on a Friday (3pm) Salary sacrifice scheme Up to 35 days of annual leaveJob Types: Full-time, PermanentPay: From 13.84 per hourBenefits: Company events Referral programmeAbility to commute/relocate: Kilmarnock KA1 2AH: reliably commute or plan to relocate before starting work (required)Work authorisation: United Kingdom (required)Work Location: In person

Created: 2026-01-15