Contact Centre Advisor

Hybrid Customer Service Advisor - Customer Care Team | Northampton (office-based during probation, hybrid thereafter)Salary: £25,000 - £26,000 + benefitsShifts: Rotational - 8 am-5pm and 10am-7pm (1 in 4 Saturdays, with a weekday off)This is an opportunity to join a well-established, nationally recognised employer in their high-performing customer care team.Our client is seeking empathetic and resilient individuals with a strong background in customer service, complaint handling, or support roles. This position is ideal for someone who thrives in a fast-paced environment and takes pride in resolving issues the right way - with care, patience, and professionalism.Why Apply?Opportunity to join a respected employer with genuine progression prospectsSupportive team culture and a focus on employee wellbeingFull training provided with ongoing development opportunitiesHybrid working is available after probationThe RoleAs an Inbound Call Handler, you will manage a wide range of complex customer queries, including complaints, escalations, and emotionally sensitive issues. You'll act as the voice of the brand, delivering outstanding service while maintaining professionalism under pressure.Key responsibilities include:Handling inbound customer calls and queries across multiple channelsInvestigating issues thoroughly and offering fair, tailored resolutionsLiaising with internal teams, including legal, logistics, and financeSupporting ombudsman or media-related casework as neededKeeping detailed and accurate records of customer interactionsIdentifying trends and contributing to service improvementsIdeal CandidateExperience in customer care, complaints handling, or similar roles (e.g., retail, financial services, utilities, housing, or health)Excellent communication and listening skillsStrong emotional intelligence and a calm, methodical approachAble to navigate sensitive situations confidentlyDetail-oriented with strong time management and organisational skillsComfortable using internal systems and working across teamsBBBH34249

Created: 2025-08-22