Head of Operations

Head of OperationsLocation: Northampton (Office-based)Salary: £50,000 – £55,000 (dependent on experience)Hours: Full-time, Monday to FridayAbout the CompanyOur client is a leading UK provider of advanced vehicle safety solutions, specialising in telematics, CCTV, and installation services tailored for the transport and logistics sectors. With a nationwide team of skilled engineers and a reputation for technical excellence and outstanding customer service, the company is dedicated to enhancing safety, efficiency, and operational performance for fleets across the UK and Ireland.Due to ongoing growth, they are now seeking a forward-thinking Head of Operations to oversee both field and office functions, ensuring smooth, efficient, and high-quality service delivery across all areas of the business.The RoleAs Head of Operations, you will take full ownership of the day-to-day operational performance of the business. This senior leadership position involves overseeing engineering field teams, scheduling and support functions, customer service, and compliance. You’ll drive continuous improvement, support strategic initiatives, and ensure that projects and services are delivered efficiently, profitably, and to the highest standards.Key ResponsibilitiesLeadership & Team ManagementLead, mentor, and manage department heads including Regional Managers, Customer Service, and Compliance.Ensure effective coordination between field engineers and office-based teams.Promote a culture of performance, accountability, and continuous improvement.Operational Strategy & DeliveryDevelop and implement strategies to improve service efficiency and operational excellence.Ensure timely, high-quality delivery of projects and services.Streamline installation and maintenance processes.Financial ManagementCollaborate with Finance to oversee budgets and cost control.Analyse performance data to improve margins and identify opportunities for savings.Compliance & RiskMaintain full compliance with relevant legislation, industry standards, and health 'safety protocols.Proactively manage risk and resolve operational challenges.Technology & InnovationStay informed on industry trends in telematics, vehicle safety tech, and aftermarket installations.Identify opportunities for innovation and operational improvement.Customer Service & SupportWork closely with customer-facing teams to ensure a seamless service experience.Handle escalations effectively and uphold service quality.Performance MonitoringDeliver operational performance reports to senior leadership.Establish and monitor KPIs to track efficiency and team performance.Staff DevelopmentOversee training and development across engineering and support teams.Support leadership development through coaching and mentoring.Skills & Experience RequiredProven success in an operations leadership role, ideally in a technical or engineering-led business.Experience managing field service teams and administrative functions.Strong leadership and project management skills.Financial literacy and experience overseeing departmental budgets.Ability to deliver results in a fast-paced, customer-focused environment.Working knowledge of compliance, quality standards, and health 'safety.Familiarity with ISO standards (e.g. 9001, 14001, 27001) is an advantage.What’s On OfferA competitive salary of £50,000 – £55,000, depending on experienceOpportunity to lead strategic operations in a growing, innovative businessCompany pension schemeOngoing training and developmentA collaborative, supportive working environmentReady to shape the operational future of a fast-growing organisation? Apply now to be considered for this exciting leadership role.

Created: 2025-08-01