Senior Supplier Manager - Collections & Recoveries

As a Senior Manager within Supplier Management, you’ll manage a portfolio of third-party suppliers who provide services to support Collections & Recoveries and Teams supporting vulnerable customers. You’ll be responsible for managing performance and conduct of suppliers, ensuring adherence to contracted Service Level Agreements and Nationwide’s Supplier Relationship Management framework. You will also be expected to be a subject matter expert in your field and be comfortable working in an agile environment.External suppliers play a vital role in our success, and you’ll also have the opportunity to help shape how we utilise our supplier partners to best effect, whether that’s by providing specialist support to our customers in financial difficulty or engaging with our charity partners.At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at our Northampton office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.What you’ll be doingYou’ll be the primary point of contact at Nationwide for your own suppliers, responsible for driving performance and ensuring robust controls are in place and regularly reviewed. You’ll be asked to provide and talk through performance and control updates relating to your own suppliers at various internal meetings and be responsible for monthly tracking of SLAs and managing any exceptions. A key part of this role is to ensure that our panel of Support Services is fit for purpose and meets our customers’ needs, you will do this by analysing data and working closely with other areas to evidence outcomes. You’ll also be expected to have a commercial lens on supplier management to ensure that services provided represent good value for money for the Society and its members, working closely with Procurement.You’ll also work closely with the Central Controls team, Compliance, Third Party Risk, Specialist Risk Functions and Audit teams and facilitate their independent reviews of your suppliers where required, agreeing remedial actions to close any controls gaps. You’ll collaborate regularly with C&R Strategy, Policy and Operations teams where relevant.As a Senior Manager in C&R, you can influence change and should play an active role in shaping future strategy, with a particular focus on how third-party supplier relationships can support us and our customers.About youAs a minimum requirement you’ll have:Experience of managing 3rd party suppliersAn in-depth knowledge of vulnerabilities, partially in the Consumer Duty spaceA good understanding of Credit Management & the regulatory frameworks within it, including identification and management of risks and incidentsExperience in the use of MI reporting to identity trends and areas of improvement and recognising gaps in our offeringA professional and commercially pragmatic approachExcellent interpersonal and leadership skills with the ability to effectively communicate at all levels with a proven track record of influencing funding decisionsThe ability to understand multiple complex issues and lead/contribute to strategic debateHigh personal standards, showing the ability to be influential, flexible and confidentOur customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mindSay it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understandPush for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal developmentGet it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.The extras you’ll getThere are all sorts of employee benefits available at Nationwide, including:A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%Up to 2 days of paid volunteering a yearLife assurance worth 8x your salaryA great selection of additional benefits through our salary sacrifice schemeWellhub – Access to a range of free and paid options for health and wellness.Access to an annual performance related bonusAccess to training to help you develop and progress your career25 days holiday, pro rataBanking – but fairer, more rewarding, and for the good of societyWe forge our own path at Nationwide.As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.We are Purpose-driven. Uncompromisingly Customer. Unstoppably Nationwide.What to do nextIf this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Created: 2025-07-26