Head of Technical Support

Are you an experienced leader with a passion for delivering exceptional technical support and good understanding of PLC?Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.Join us as Head of Technical Support and take charge of scaling and optimizing our support function to ensure outstanding customer experiences.As Head of Technical Support, you will lead a high-performing team of engineers and specialists, managing both software and electro-mechanical support operations. You will drive strategy, oversee day-to-day operations, and champion continuous improvement in processes, tools, and customer satisfaction.Why join us?Influence strategic growth and operational performanceHybrid working flexibilityCareer development and succession planning opportunitiesWork with a dynamic team across residential and field service sitesBe part of a company that values safety, integrity, and continuous improvementWhat will you be doing?Develop and execute technical support strategy aligned with business goals.Lead, mentor, and grow a multi-regional support team.Oversee ticket management, escalations, and SLA compliance.Implement and optimize support tools and workflows.Champion a customer-first culture and enhance self-service resources.What do we need from you?Experience in technical support or customer success leadership roles.Strong understanding of support operations and best practices.Experience with Jira reporting tools.Technical background and familiarity with service-based business systems.Degree in Computer Science, Engineering, Business, or related field (Masters preferred).Apply today and help us deliver technical excellence and customer satisfaction!

Created: 2025-11-07