General Manager

General Manager | Lodore Falls Hotel & Spa The Opportunity Set against the dramatic backdrop of the Borrowdale Valley, Lodore Falls Hotel & Spa is the flagship property of Lake District Hotels, a family-owned and operated group of six unique hotels. Recognised nationally for its award-winning spa, breathtaking location, and exceptional Lakeland hospitality, Lodore Falls is a high-performing, luxury destination with 86 bedrooms, two restaurants, a thriving spa, extensive wedding and event business, and a team of over 120 staff. This is a rare opportunity to lead one of the UKs most iconic spa-hotel destinations. Following the internal promotion of our General Manager, who has successfully led the hotel since 2020, we are looking for a strategic and commercially focused leader to continue that legacy, enhance the hotel's profile, and drive growth. Youll be the figurehead of the hotel combining strategic vision with hands-on leadership, inspiring your team, engaging with guests, and overseeing all areas of the operation. You will enjoy autonomy within an agile business, with strong support from our Group Operations Manager and dedicated central teams in HR, Finance, Marketing, Revenue, and Central Reservations. Key Responsibilities Lead daily operations across hotel, spa, and F&B departments, ensuring excellence and cohesion Own full financial responsibility including budgeting, P&L performance, and cost control Instigate and oversee commercial initiatives across weddings, spa, dining, and seasonal campaigns Guide your departmental managers in executing effective marketing and revenue strategies Monitor and respond to guest feedback to drive continuous improvement Ensure consistent service delivery across all departments and implement quality assurance systems Mentor, coach, and grow a high-performing team, with a focus on accountability, service, and development Drive innovation in wellness, sustainability, and guest experience in collaboration with the leadership team Represent the hotel professionally in the local community and wider industry Ensure full compliance with all licensing, health & safety, and environmental regulations About You You may already be a seasoned General Manager, or an ambitious Deputy GM ready for the next step. Equally, this could suit someone in a comparable role looking for a more autonomous environment where you can make a genuine impact. Minimum 5 years' experience in senior hotel leadership, ideally within a luxury, resort, or high-volume environment Strong financial acumen with a proven track record of driving revenue, managing costs, and delivering profitability Energetic and enthusiastic with a positive attitude Natural leader with excellent interpersonal skills, capable of inspiring confidence and loyalty across a large and diverse team. Hands on when needed. Passionate about hospitality and creating unforgettable guest experiences Able to act as a credible figurehead for the hotel, engaging confidently with guests, owners, and external stakeholders Experience or understanding of spa operations and weddings/events is highly desirable Why Join Us? Lead a landmark property in one of the UKs most stunning locations Enjoy the autonomy and recognition that comes with working in a respected, family-owned group Real career development opportunities across the wider business Competitive salary package (negotiable based on experience), with (short term) live-in accommodation available if required Competitive salary (negotiable DOE), performance-based bonus scheme Accommodation available (initial term) Full support from central teams in HR, Finance, Marketing, Revenue, and Central Reservations Opportunities for personal and professional development across the wider group Staff discounts across all Lake District Hotels properties Beautiful working environment in the heart of the Lake District TPBN1_UKCT

Created: 2025-10-10