Individual Giving Administrator

Venn Group is delighted to be supporting a charitable organisation based in Kent in the recruitment of an Individual Giving Administrator. This full-time hybrid role offers the opportunity to make a meaningful impact by supporting key income streams and providing compassionate stewardship to legacy donors. Key responsibilities of the role: Administer legacy notifications from initial contact through to case closure, maintaining accurate and timely records via CRM and finance systems Monitor estate progress and ensure timely income receipt, escalating complex or contentious cases as required Record and reconcile legacy income accurately with Finance, supporting forecasting and reporting Ensure full compliance with relevant legislation and best practices in legacy administration and fundraising Manage supporter care by delivering sensitive, timely acknowledgements and recognition communications Contribute to the planning and execution of stewardship activities including thank-you communications, tours, and events Support individual giving initiatives, including in-memory, regular giving, and lottery programmes Coordinate weekly lottery draws and communications, and monitor performance to improve outcomes Collaborate with internal teams to support broader fundraising activities and contribute to income growth strategies Ideal candidate profile: Experience in legacy administration, fundraising, or supporter care, in a charity or not-for-profit environment Empathetic and sensitive communication skills with strong attention to detail Familiarity with CRM and finance systems and the ability to manage sensitive donor information Understanding of charity governance, fundraising regulation, and data protection principles Strong organisational skills with the ability to manage multiple complex cases and deadlines Passionate about delivering excellent donor care and promoting the organisations values Comfortable working collaboratively across teams and engaging with external stakeholders and families during sensitive times Location: Kent Hybrid working available Duration: Permanent Salary: 25,000 - 28,000 per annum Working hours: Full time 37.5 hours per week This vacancy is being actively shortlisted so early applications are encouraged. Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.55b20050-bc17-4e5d-bfce-3c406318dffc

Created: 2025-08-01