UK Franchise Support Manager

Job DescriptionAbout ERA GroupERA Group has been a global leader in business strategy and cost optimisation since 1992. We partner with organisations to address critical challenges and identify growth opportunities. By combining deep industry knowledge with practical insights, we help clients optimise operations, improve profitability, and enhance their competitive edge.As a collaborative and forward-thinking team, ERA supports todays business leaders in navigating complexity and improving performance.Role OverviewWe are seeking a proactive and highly organised Support Manager to join our UK team. This role focuses on supporting our expanding network of franchisees as they grow their consultancy businesses.The ideal candidate will have strong communication skills and experience in areas such as business development, lead generation, marketing support, and event/webinar coordination. This is a hybrid-remote position offering flexibility, with occasional travel to events, periodic office visits in Kent, and in-person meetings with the UK Support Team in and around London.Key ObjectivesImprove franchisee performance across the UK networkIncrease average franchisee revenue through structured, strategic supportDeliver operational assistance based on ERAs proven methodologiesFoster long-term, trust-based relationships with franchise partnersKey ResponsibilitiesFranchisee Development & SupportProvide one-on-one guidance and mentorship to franchiseesDeliver tailored, hands-on support to address individual business needsConduct regular check-ins and accountability sessions to support progressWebinars & EventsPlan, organise, and present webinars that engage and inform franchiseesLead the coordination of regional and national events, from planning through follow-upCollaborate with internal teams and franchisees to ensure valuable event experiencesFranchisee EngagementServe as a key point of contact for franchisees, promoting clear communicationShare marketing tools, resources, and best practices through individual and group sessionsWork with the UK Support Team to improve and develop engagement initiativesReporting & Continuous ImprovementGather and analyse feedback and performance data to guide support strategyTrack support activities and lead generation outcomes to refine future initiativesRequired Skills & ExperienceCommunication: Excellent written and verbal communication skillsOrganisation: Strong ability to manage multiple projects with attention to detailLead Generation: Experience identifying and supporting new business opportunitiesEvents/Webinars: Skilled in planning and facilitating virtual and in-person eventsCustomer Focus: Strong interpersonal skills and a collaborative, service-minded approachDigital Proficiency: Proficient in Microsoft Office and online collaboration tools (e.g., Microsoft Teams)CRM: Experience with CRM systems (e.g., HubSpot, Dynamics 365) is advantageousPreferred BackgroundExperience in a franchise support, business development, or consultancy roleUnderstanding of franchising models and professional services environmentsDegree or equivalent in Business, Marketing, or a related discipline (preferred but not required)

Created: 2025-07-03