Key Account Manager Retail

Job Description Overview of the BusinessOur client is a premium, high-quality food business with a strong reputation in the UK market, specialising in artisanal and speciality products. Supplying both retail and foodservice channels, the company operates across a portfolio of branded and Own Label ranges, with a focus on quality, provenance and long-term customer partnerships.With continued growth across key accounts, the business is looking to strengthen its commercial team with a National Account Manager to drive performance across one of their most strategic customers.Overview of the RoleThis role is responsible for managing a key retail customer, with full accountability for delivering profitable growth across both branded and Own Label ranges.You will play a central role in developing customer relationships, leading commercial planning and ensuring delivery against volume, value and margin targets. The position requires a highly organised and commercially astute individual who can operate cross-functionally and influence both internal and external stakeholders.ResponsibilitiesDeliver against agreed targets for volume, revenue and commercial margin.Own the forecasting process, working cross-functionally with Supply Chain and Finance to ensure accurate and robust projections.Identify and manage risks and opportunities to ensure delivery of budget.Lead and deliver successful NPD launches, driving incremental growth across the portfolio.Develop a deep understanding of customer strategy and translate this into clear internal plans.Act as the key interface between the customer and internal teams, facilitating alignment and execution.Build and execute a structured customer contact strategy across all levels and functions.Lead customer projects internally, ensuring delivery of both branded and Own Label propositions.Implement pricing strategies, including cost price increases, while maintaining strong customer relationships.Contribute to the annual budgeting process for assigned customers.Manage and resolve credit and debit claims in collaboration with Finance teams.QualificationsExperience within a Sales or Account Management role, ideally within food or FMCG.Strong commercial acumen with experience managing budgets and P&L performance.Proven experience managing complex forecasting and delivering against targets.Excellent analytical and numerical capability with strong attention to detail.Strong communication and interpersonal skills, with the ability to influence stakeholders at all levels.Ability to interpret data and translate into actionable commercial plans.Highly organised with strong project management capability.Proficient in Microsoft Office (Excel, PowerPoint, Word, Outlook).

Created: 2026-04-29