Commercial Reservations Manager

The BusinessIf you want to know about the requirements for this role, read on for all the relevant information.A leading hospitality business dedicated to providing memorable holiday experiences through a collection of well-maintained, and comfortable accommodations.The RoleAs the Commercial Reservations Manager, youll take charge of the booking department, ensuring smooth operations while driving revenue and maximising scheduling. Youll oversee a motivated team, manage the entire booking process, and ensure a seamless and efficient approach across all internal and external platforms and guest touchpoints.Key ResponsibilitiesManaging availability, pricing, and inventory across all third-party booking platforms.Using dynamic pricing strategies to optimise revenue and improve forecasting accuracy.Monitoring booking patterns, competitor activity, and occupancy trends to support effective pricing and planning decisions.Sharing key insights and booking data with internal teams to support wider business planningManage the entire group booking process, from initial enquiry to confirmation, ensuring prompt responses, tailored proposals, and high conversion rates.Maintaining strong relationships with key clients, corporate bookers, and event organisers.Leading and mentoring the team to deliver great results and exceptional service.Creating a motivated, positive team environment thats focused on high performance and guest satisfaction.Participating in training and development as required by management.Promoting health, safety, and wellbeing in the workplace for both team members and guests.Skills & Experience RequiredProven track record of selling and achieving income targetsAbility to lead and work as part of a teamKnowledge and experience of the hospitality sectorAbility to communicate clearly both verbally and in writing and to produce quality documentsAbility to build effective relationships with clientsProblem-solving skills and ability to remain calm under pressureNumerate, with the ability to analyse financial reportsExperience of Sales/Client management systemsFlexible and reliable, with availability to work various shift patterns during weekdays and weekendsBenefitsCompetitive salary and bonusPension schemeEmployee discountFree parking37.5 hour working weekTPBN1_UKTJ

Created: 2025-10-11