Senior CRM Manager

Job Title: Senior CRM Manager Role Overview Our client is currently seeking an experienced Senior CRM Manager to join their product team. This role will contribute towards the CRM strategy, ensuring high-quality client and contact data, strong adoption by legal and business teams, and meaningful insights that support client development and growth initiatives. This is an exciting opportunity to join an output-focussed team and deliver impact and value to the business. Key Responsibilities Own the day-to-day management and strategic evolution of InterAction+ and HubSpot Develop and maintain CRM best practices tailored to legal industry workflows Partner cross-functionally to drive CRM adoption and value across the business Oversee CRM data governance, quality, and enrichment to ensure accurate reliable inputs and valuable outputs Deliver reporting and insights on various metrics including client engagement, relationship strength, pipeline activity, and marketing performance Manage CRM integrations with other firm systems and products within the portfolio Lead CRM best practice, documentation, and enablement across the business, driving adoption and advocacy Ensure compliance with data privacy, security, and legal industry regulations About you Demonstrated experience managing InterAction+ and HubSpot in a legal services environment (other CRM tools within the legal industry will also be considered i.e. Clio) Strong understanding of legal CRM use cases, including relationship mapping, contact management, and client development Experience supporting business users, business development, and marketing stakeholders Knowledge of marketing automation, lifecycle programs, and reporting within the tools Strong data management, governance, and CRM operations expertise Analytical mindset with the ability to translate CRM data into actionable insights Excellent stakeholder management, communication, and change-management skills Comfortable working with ambiguity and helping teams shape solutions collaboratively TPBN1_UKTJ

Created: 2026-02-07