General Manager

Job Description Lead endtoend logistics operations while overseeing customer service teams to ensure seamless order fulfilment, high service levels, and an exceptional customer experience.Key ResponsibilitiesOversee daily logistics operations including warehousing, transport, inventory control, and distribution.Manage and develop customer service teams, ensuring timely resolution of queries, escalations, and service issues.Drive operational efficiency through process improvement, KPI tracking, and performance management.Collaborate with commercial, supply chain, and finance teams to support business goals and service-level commitments.Ensure compliance with safety, regulatory, and quality standards across logistics and customer service functions.Lead continuous improvement initiatives to enhance delivery accuracy, cost control, and customer satisfaction.Manage thirdparty logistics providers and negotiate service agreements where required. Skills & ExperienceStrong leadership experience in logistics, distribution, or supply chain management - ideally transport. Proven track record managing customer service teams in a fast-paced environment.Excellent communication, stakeholder management, and problemsolving abilities.Datadriven mindset with experience using KPIs, dashboards, and operational metrics.Ability to manage change, optimise processes, and lead crossfunctional initiatives.

Created: 2026-03-20