Trainee Travel Claims Handler

Job DescriptionIntroductionAt Gallagher Bassett, we''re there when it matters most because helping people through challenging moments is more than just our job, its our purpose.Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in peoples lives. It takes empathy, precision, and a strong sense of partnershipand thats exactly what youll find here. Were a team of fast-paced fixers, empathetic experts, and outcomes drivers people who care deeply about doing the right thing and doing it well. Whether you''re managing claims, supporting clients, or improving processes, youll play a vital role in helping businesses and individuals move forward with confidence.Here, youll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when youre here, youre part of something bigger. Youre part of a team that shows up, stands together, and leads with purpose. OverviewGallagher Bassett is expanding its team and is currently seeking Trainee Travel Claims Handlers to join us at our Ipswich Waterfront Offices.As a Trainee Claims Handler, you will receive comprehensive training that covers all aspects of the job, including insurance fundamentals and the handling of Travel Insurance Claims. In this role, you can expect to handle a wide range of claims, including lost luggage, flight cancellations due to adverse weather, and medical bills incurred while traveling. The training provided will equip you with the knowledge and skills necessary for success in your new role and a career within Insurance.We are specifically looking for individuals who are brilliant communicators, possess strong computer skills, and can demonstrate empathy towards customers navigating potentially stressful situations. Entry level position No previous experience required as full training provided, and we offer an excellent progression programme as well as qualification support.How you''ll make an impactAssisting in the processing and handling of travel insurance claims, including reviewing documentation, assessing coverage, and determining claim validity (whether the claim will be paid or not).Communicating with customers, either via phone or email, to gather necessary information, provide updates on claim status, and address any concerns or questionsCollaborating with other team members, such as claims adjusters and supervisors, to ensure efficient and accurate claim processingMaintaining accurate and up-to-date records of all claims and related activitiesAbout YouExcellent communication skills, both verbal and written, to effectively interact with customers, colleagues, and other stakeholdersStrong attention to detail to accurately review and assess claim documentationGood problem-solving and analytical skills to evaluate claim validity and coverageEmpathy and the ability to remain calm and composed when dealing with customers in potentially stressful situationsStrong customer service skills to provide a positive experience for customers throughout the claims processComputer literateGCSEs, or equivalent including English and MathsCompensation and benefitsOn top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits youll get, depending on your job level these benefits may improve:Minimum of 25 days holiday, plus bank holidays, and the option to buy extra daysDefined contribution pension scheme, which Gallagher will also contribute toLife insurance, which will pay 4x your basic annual salary, which you can top-up to 10xIncome protection, well cover up to 50% of your annual income, with options to top upHealth cash plan or Private medical insuranceOther benefits include:Three fully paid volunteering days per yearEmployee Stock Purchase plan, offering company shares at a discountShare incentive plan, HMRC approved, tax effective, stock purchase planCritical illness coverDiscounted gym membership, with over 3,000 gyms nationallySeason ticket loanAccess to a discounted voucher portal to save money on your weekly shop or next big purchaseEmergency back-up family careAnd many moreWe value inclusion and diversityInclusion and diversity (I&D) is a core part of our business, and its embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Dont worry, were here to help, however, we can only do this if you let us know.Should you require reasonable adjustments to your application, please get in touch with [email protected] . If youd prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as protected characteristics) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Created: 2026-05-03