Clinical Advisor

This is an excellent opportunity to build on your Nursing or Paramedic experience and to continue to deliver outstanding patient care without the physical demand of acute work.Scroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button.We offer competitive rates, equivalent to band 7 and band 8a. Typically, a Clinical Advisor could earn anywhere between 49,400 to 56,140 working full time equivalent of 37.5 hours per week.You`ll receive:Pay: 23.62 per hour (7am-11pm) and 26.86 per hour (11pm-7am), with further pay enhancements of 29.54 per hour when working between Friday 18:00 to Monday 7:00am. Please note that the weekend rate is guaranteed but it is not contractual, it is just an incentive for working unsociable hoursAny training hours will be paid at 23.62 per hour25 days annual leave, increasing with service up to 28 days per year + bank holidays.Guaranteed regular breaks A strong, stable infrastructure to ensure comprehensive clinical guidance, support and safety, with excellent opportunities for ongoing career progressionPractice Plus Group benefits including company pension scheme, life assurance, cycle to work scheme, retail discounts, and an employee assistance programme for you and your family.What your typical day looks likeYou will be working with patients and providing them with telephone triage using the NHS Pathways systems.In 111 we get calls about pretty much anything, hence no two-days will be the same. However, you will receive a lot of support from the software systems as well as your team.We offer set shift patterns so you`ll always know when you`ll be working You will report into the Clinical Team Leader and Clinical Leads, have regular 1:1 meeting. You will benefit from coaching, mentoring and development plans to support your career aspirations.You`ll be trained on NHS Pathways systems, a recognisable licence that you`ll receive on completion of training. Our two training options are:Full-Time Monday-Friday (9am-5pm) for 4 weeks Part-Time Tues, Weds, Thurs (6pm-9.30pm) and Sat-Sun (9am-5pm) for 5 weeksYou must be able to attend every training day. This is followed by a further eight weeks support before you can be signed off to work on your own.The successful candidate will have the following skills and experience:Good level of educationAbility to write reports, business correspondence, and procedure manualsExperience of working with sophisticated IT and telephony supported applications, programming call flows and maintaining agent skill sets.Understanding of call centre metrics and resource planning methodsExperience of managing large teams within a high volume, process orientated call centre or similar Urgent Care environmentExcellent people management skills and performance management skillsProfessional and driven, yet communicative and highly approachableWe are looking for:UK Registered Nurse (NMC) or Paramedic (HCPC) with appropriate post-registration acute Primary Care experience.Excellent listening and communication skills, with good IT and keyboard skills.A real passion for providing outstanding patient care, with a commitment to making the most of continuous learning within a well-structured, well-supported team.If you'd like to learn more about this role, or have any questions, please contact Valentin on [email protected] Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.

Created: 2025-10-05