Deputy General Manager (Ipswich)

We have an exciting opportunity for a Deputy General Manager to join us here at Buzz Bingo Ipswich. This is a full time 44 hour role. You mustbe flexible and available to work within the opening hours of the business. The salary for this role is up to 33k depending on experience. Please ensure you read the below overview and requirements for this employment opportunity completely.Join Our Team of Remarkable People At Buzz Bingo, together we're on a mission to be the Nation's No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we'll support your professional goals, give you what you need to thrive, and celebrate your success along the way!We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other.The Role You'll PlayAs Deputy Manager you'll play a key part in making sure there is consistent delivery of the Buzz Bingo Brand Values, and a culture of exceptional customer service, at each point of the Customer journey. You'll also assist the General Manager to implement the brand strategy flawlessly at a local level and provide input to the club's local strategic plan.Hit the Jackpot with Our BenefitsIn return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We'll help you build your skills and career as you work with us in a business that never stands still. That means you'll have access to: - a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and moreThrive App - for your mental wellbeing approved by the NHSBuzz Brights Apprenticeships Buzz Brilliance Awards - Employee Recognition SchemeBuzz Learning, our digital learning platform with access to 100s of online coursesAccess to Trained Mental Health Advocates for advice on your mental wellbeing5 weeks Annual Leave plus Public Holidays Buy Holidays Salary Sacrifice Scheme - opportunity to buy an extra week's holiday Staff discount 50% off bingo tickets, food & soft drinkYour Responsibilities as Part of Our TeamAssist the General Manager in ensuring that the customer experience is consistently delivered at each point in the customer journeyDeputise for the General Manager in all operational aspects of the ClubEvaluate actions to maintain and improve KPI performanceEnsure adequate levels of staff are deployed in each area to maximise customer service throughout the dayProvide input to the club's local strategic plan Provide performance expectations through regular feedback and the implementation of performance reviews for all members of the teamDeliver a culture of exceptional customer service by coaching and encouraging team members to drive service levels in every sessionCritically evaluate the feedback received from all Customers and respond to thisGenerate new members and communicate with them appropriately to generate repeat visits including maximising data captureHave a highly visible presence xjdpvnf in all areas of the club at peak trading timesEnsure that the Company's legal obligations (Gaming and Licensing Laws, Employment Legislation, Health and Safety and Health and Hygiene) are being properly observed and adhered toEnsuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and liveThe Winning Combination We're Looking For Previous experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, or hospitality environmentMobility to travel and work in other sites as requiredEvidence of bringing business awareness to decision making and understands the commercial drivers of the businessEvidence of setting an example for customer service and interaction 'on the floor'Self-aware and welcomes constructive feedbackEvidence of being able to manage and drive new initiativesYou are driven by a need to deliver tangible resultsApplicants must be 18+

Created: 2026-04-30