Operations Manager

Location: RemoteHours: 40 hours per weekReports To: Managing Director Launch Lab is on the lookout for a sharp, detail-obsessed Operations Manager to own our operational delivery and excellence. You’ll own processes that support talent sourcing, client proposals, supplier coordination, and day-to-day operations, while spotting ways to improve how we do everything. If you love variety, want responsibility, and thrive in organised chaos, this role’s for you.About Launch LabLaunch Lab exists to give SME Tech Leaders clarity, control, and relief from spiralling costs and talent headaches. We help clients deliver software transformations and products, without them having to engage bloated consultancy solutions or run through long-winded and expensive recruitment processes.We're small, scrappy, and deeply embedded in the tech ecosystem.  We have a unique approach to sourcing tech talent for our clients.  It delivers cost effective, high quality specialists whilst remaining low effort for our over-stretched clients.Now, we’re looking for a sharp, detail-driven individual to drive operational excellence.The RoleLaunch Lab is looking for an organised, proactive, and systems-minded Operations Manager to run and continually improve our day-to-day delivery operations. Reporting directly to the MD, you’ll take full ownership of the processes and coordination that keep our supplier network, client communications, and delivery workflows running smoothly.This is a high-trust, high-responsibility role. You’ll own the design and execution of our operational workflows - coordinating suppliers, supporting client delivery, and improving the systems that keep our consultancy running smoothlyYou’ll also contribute to lightweight marketing and sales coordination, helping us maintain visibility and momentum without needing a dedicated specialist. You won’t be writing campaigns or doing outbound, but you’ll help publish, track, and maintain the core sales and comms assets that support our growth.This is a hands-on role for someone who enjoys systems, clarity, and making things easier for everyone.Key ResponsibilitiesOperations and AdminOwn the design and delivery of internal operational workflows, ensuring consistency across onboarding, delivery, documentation, and reportingContinuously improve how tools like Trello, Notion, HubSpot and Google Drive are used across the businessMaintain visibility over key delivery milestones, supplier inputs, proposal timelines, and potential risksKeep operational templates, checklists, and knowledge repositories up to date and easy to useEstablish and run internal cadences (e.g. weekly status updates, project delivery tracking, lead pipeline reviews)Define and maintain light-weight ops KPIs (e.g. lead-to-client conversion time, supplier utilisation, proposal turnaround)Supplier & Talent CoordinationAct as the primary operational point of contact for independent contractors, fractional leaders, partner agencies, and recruitersMaintain a live view of availability, capacity, and suitability across the supplier base, proactively identifying gaps or optionsEnsure documentation and compliance (e.g. NDAs, SoWs, invoices, contracts) are complete, accurate, and accessibleProactively follow up with suppliers to maintain engagement, collect feedback, and flag any delivery risksClient Coordination and DeliveryTake operational ownership of client onboarding and ongoing delivery tracking, collaborating closely with the MDCoordinate key account activities, including setting up kick-off calls, tracking interview rounds, and logging client preferences or quirksMaintain live records of engagement status, talent deployment, interview feedback, and outstanding actionsEnsure client-facing documentation (e.g. CVs, bios, SoWs) is consistent, well-presented, and up to dateMarketing & CommsManage the content publishing calendar for LinkedIn posts, blog uploads, case studies, and testimonialsRun the weekly marketing content rhythm — ensuring consistent output and post-campaign reflectionRepurpose insights, event content, or delivery highlights into short-form marketing assetsUpload content to website CMS and ensure consistency across channelsTrack content performance metrics and suggest basic improvements to increase reach or engagementSales & Client CoordinationMaintain visibility of all active leads, tagging and updating records in Trello/HubSpot to support live business development effortsContribute to shaping our sales ops tooling and tracking as we grow (e.g. HubSpot workflows, tagging hygiene, reporting)Research new leads via platforms like LinkedIn and Crunchbase and help identify ICP-aligned opportunitiesOwn the version control and packaging of proposals, pitch decks, SoWs, and CV packs — ensuring rapid turnaroundTrack proposal outcomes and help improve future submissions based on feedbackProcess ImprovementIdentify bottlenecks, duplication, or unnecessary complexity in operational workflows — and take action to resolveIntroduce light-weight tracking or dashboards for key operational metrics (e.g. talent utilisation, proposal response times)Evaluate tooling and automation opportunities to improve productivity or reduce manual workMaintain a continuous improvement mindset — suggest ways to simplify, speed up, or scale our internal systemsWhat We're Looking For4+ years of experience in operations, project coordination, or delivery support — ideally in a startup, consulting, or agency environmentProven ability to own and improve operational processes across internal tooling, client delivery, and supplier coordinationOrganised and systems-driven, with the ability to simplify complexity and bring calm to fast-moving environmentsExcellent written and verbal communicator — you can write clearly, track details, and chase outcomes without being asked twiceComfortable working autonomously and making operational decisions that free up leadership bandwidthAble to juggle multiple priorities without dropping the ball — especially in fluid, fast-paced teamsFamiliar with (or quick to learn) tools like Trello, HubSpot, Notion, Google Workspace, CMS platforms, and basic workflow automationsConfident enough to ask questions, challenge inefficiencies, and proactively suggest better ways of workingDependable, and energised by structure, improvement, and making things work better for everyoneDiscretion and judgment in representing Launch Lab externally (e.g. with partners or clients)Comfort working without supervision, especially with fluid handovers from the MDAbility to influence how things are done, not just follow instructionWhat You’ll GetA high-trust, flexible work environment - remote-first and built around outcomes, not micromanagementYou’ll gain direct exposure to decision-making across delivery, marketing, and commercial strategy — with a seat at the table as we grow.Daily exposure to the inner workings of a fast-growing consultancy, working side-by-side with the MDVariety and ownership - you’ll touch client delivery, sales ops, marketing support, partner management and moreThe chance to help build scalable foundations for growth, and to influence what we invest in nextRecognition and responsibility - not just task management, but impact on how the business performsRoom to grow - whether into Head of Ops, Delivery Lead, or a more strategic operations role as we scaleTo ApplyPlease email your resume to include a note about why this job interests youProcess will be: CV review 15 minute screening interview 1 hour detailed interview/collaborative task

Created: 2025-09-07