Customer Service and Internal Sales Manager

We’re hiring: Customer Services & Internal Sales ManagerIlton, Somerset | Full-time | PermanentCoram Group UK is looking for an experienced, commercially minded Customer Services & Internal Sales Manager to lead, develop and evolve our customer services function.This is a senior role for a proven people leader who can deliver excellent customer service performance while building a proactive outbound/internal sales capability to support our trade customers and external field sales teams. Why this role mattersYou’ll lead a well-established customer services team through its next phase of developmentYou’ll maintain and improve key service KPIs while adding greater commercial impactYou’ll design and embed outbound calling and internal sales activity where it doesn’t currently existYou’ll work closely with Sales, Marketing, Operations and Supply Chain to improve customer experience and drive growth What we’re looking forA proven leader of a high-performing customer service or contact centre teamStrong experience coaching, developing and motivating teamsA track record of delivering KPIs while driving changeCommercial awareness and confidence supporting sales activityExperience in B2B, trade, manufacturing or construction-related sectors is highly desirable Why join Coram Group UK?A respected, established UK businessA role with real influence and visibilityThe opportunity to shape and modernise a critical customer-facing functionA collaborative senior leadership team and clear direction for growth

Created: 2026-01-19