Dispatch Team Leader

Oxalis Logistics is a trusted logistics partner to global energy and industry leaders. We deliver excellence through innovation, agility, and safety, powered by our people. With over 2,700 colleagues across the UK and Europe, were proud to build careers that matter. We live by our values: Innovation, Responsibility, Agility, and Respect , and were looking for team members who do the same. Our Benefits At Oxalis, people power our progress. We offer competitive reward and benefits packages, and a supportive environment where your contributions are recognised and valued. Some of the benefits we offer: Competitive salary Pension Scheme with enhanced Employer Contributions 13 weeks annual leave (built into the shift pattern) Career development opportunities Cycle to work Scheme Gym discounts Life Assurance Role Summary To provide a clear point of escalation and out of hours stand-in for the HCC management team. This senior role within the control team will have full responsibility for the team completing the control shift. Key Responsibilities Arrange adequate desk cover, maintain shift rotas and delegate tasks to ensure effective handling of workload. Act as a point of escalation for team members, customers and the Field Management Team. Be accountable for team performance on dropped loads, call handling and data collection. Ensure a dynamic approach of the team towards the execution of the plan to ensure customer performance indicators are adhered to. I.e. grade outs, tanks out, manual order carry over. Providing out of hours continuation of the customer service department without interruption to the performance of the function. Ensuring consistent customer communication to ensure customer is kept fully informed of any amendments to their delivery. Identify training requirements and arrange and deliver appropriate training for new starters and existing staff Periodically review performance of new starters and team members in conjunction with the Operations Supervisor and Operations Manager. Act as cover for the Operations Supervisor Working Hours: Average of 37.5 Hours per week on a rotating shift pattern covering days, nights and weekends Requirements Essential Strong communication and interpersonal skills, and the ability to build effective working relationships. The ability to work independently with minimal supervision Be proficient in IT, particularly Microsoft Office - Outlook and Excel Have a good use of intuition and problem solving skills for productive outcomes Have experience working in the transport industry, ideally as a Controller Desirable Have experience of supervising, or coaching and training staff in a similar role Have experience working in a unionised environment Why Join Us? At Oxalis, your growth is our priority. Youll benefit from tailored training and access to our Employee Development Programme. We offer a collaborative environment where your expertise helps shape the future of our team. Apply today and become a valued part of the Oxalis team. TPBN1_UKTJ

Created: 2026-01-13