B2B Sales Operations Coordinator

Job Description B2B Sales Operations CoordinatorLocation: Hoddesdon (100% onsite)Salary: 34,00038,000 DOEContract: Fulltime, permanentRecruiting on behalf of a leading consumer goods brandAbout the RoleIm supporting a wellknown consumer goods manufacturer with a strong presence across trade, wholesale and export channels. Theyre looking for a B2B Sales Operations Coordinator to take ownership of the ordertodespatch workflow and ensure customers receive a smooth, accurate and reliable service.This is a handson, processdriven role where youll manage B2B orders endtoend, coordinate with internal teams, and help strengthen operational discipline as the business continues to scale.What Youll Be DoingManaging B2B/trade/wholesale orders from receipt through to despatch, ensuring accuracy at every stage.Entering and validating orders in Microsoft Business Central (or similar ERP).Confirming pricing, discounts, stock availability, allocations and lead times.Managing backorders, substitutions and customer expectations.Providing proactive customer communication: confirmations, ETAs, stock updates, tracking and PoD.Coordinating closely with Sales, Warehouse, Operations and Finance to keep orders moving.Booking couriers/freight, arranging collections and preparing export documentation (training provided).Supporting credit control activity by liaising between Finance and Sales on overdue accounts.Maintaining highquality customer and account data across systems and portals.Following SOPs and contributing to continuous improvement to reduce errors, delays and rework.Supporting weekly reviews of exceptions (backorders, delays, repeated issues) and driving rootcause fixes.What Were Looking ForExperience in B2B sales operations, order management, trade/wholesale support or customer service.Strong understanding of order flows, allocations, backorders and despatch processes.Confident communicator who can manage expectations professionally with customers and internal teams.Processminded, organised and comfortable working with SOPs, SLAs and continuous improvement.Strong Excel and Outlook skills; confident navigating multiple systems and portals.Experience with an ERP (Business Central ideal, but any modern ERP is fine).Exposure to export/shipping documentation is a bonus training is available.Why This Role?A respected, growing brand with loyal B2B customers.A role with real ownership across the full ordertodespatch cycle.A friendly, modern working environment with onsite perks.Clear opportunities to shape processes and improve how the team operates.Free parking, company events, and development opportunities.Right to Work & LocationYoull need to have the right to work in the UK and be able to commute reliably to Hoddesdon, as this role is fully onsite.

Created: 2026-03-12