Deputy Centre Manager

Job DescriptionWe are excited to announce a new vacancy for a Deputy Centre Manager at Hoddesdon Enterprise Centre, with additional responsibilities supporting the Broxbourne Enterprise Centre Manager at Theobalds Enterprise Centre.This pivotal role focuses on driving sales, community engagement, and operational efficiency at Hoddesdon, while supporting the broader performance goals of both centres. The Deputy Centre Manager will play a key part in enhancing the commercial and financial success of Hoddesdon and contribute to the strategic direction set by the Centre Manager, who leads both sites.Oxford Innovation Space operates a network of innovation centres across the UK, supporting start-ups, growing SMEs, investors, and public sector partners. This role is a great opportunity to lead the commercial performance of a dynamic business hub.Background:The Deputy Centre Manager will report to the Broxbourne Enterprise Centre Manager and be supported by a small on-site team, including an Assistant Centre Manager, Customer Experience Assistant, Maintenance Technician, and an Innovation Director. They will work closely with the Centre Manager, both site teams, and senior management as required.Major objectives of the role:Commercial Excellence: Overall management and accountability for the commercial performance of Hoddesdon Enterprise Centre, delivering all aspects of sales, marketing, operational activities and standards for the centre to attract new customers and ensuring the retention of existing occupiers.Profile and Reputation: To work with the Broxbourne Enterprise Centre Manager to build and sustain a dynamic and engaged business community Two Buildings, One Community' through events, regular communications and facilitation of connections.Relationship and Account Management: Support the Broxbourne Enterprise Centre Manager to cultivate the working partnership between Oxford Innovation Space and our client, along with other partners to identify and develop areas of collaboration and joint initiatives as one BEC team'Operational Excellence: Deliver a world class service to the centre community in facilities, support and collaborative connections and the training and development of centre staffMain duties and responsibilities:Sales and MarketingPromote and sell office, workshop, coworking, and meeting space to drive occupancy and revenue, using strong negotiation and creative sales tacticsWork with the Centre Manager and marketing team to implement local campaigns and generate enquiriesStay informed about Oxford Innovation services and promote them to clients and partnersEngage with tenant businesses to support renewals and refer to relevant business support where neededIdentify opportunities to improve financial performanceLead community-building initiatives to foster collaboration among clients, partners, and stakeholdersFinancialManage monthly billing, revenue collection, and financial reporting, with a solid understanding of P&L and cost controlSupport annual budgeting, including pricing, local strategies, and CAPEX planningMonitor and control OPEX, recommending cost-saving measures where appropriateOperationalOversee building standards, including cleanliness, health 'safety, and security, in line with operating proceduresFoster a culture of quality service and customer care through feedback, staff coaching, and tenant surveysPromote the centre's reputation for exceptional customer serviceEnsure that an appropriate competent employee is always available to handle emergenciesTake responsibility for personal development by attending training and meetings as requiredTeam Development Manage and support the centre team, including Assistant Centre Manager, Customer Experience Assistant, and Maintenance Technician, with temporary cover as neededWork with the Centre Manager to foster a unified team across both sites and ensure holiday/absence coverLead recruitment, development, and coaching to maintain high performance and service standardsConduct regular 1:1s, quarterly reviews, and annual appraisals in line with the company's People First Strategy and competency modelAdditional information:ExperienceExperience in managing co-working, shared workspace, or similar customer-focused operationsStrong management skills to drive service performanceProven networking and negotiation abilities to maximise revenueExcellent communication skills with stakeholders and senior contactsPersonal CompetencesSelf-motivated, proactive, and eager to contribute beyond their rolePassionate about enterprise and fostering a vibrant business communityTech-savvy, with strong communication skills online and offlineConfident, approachable, and committed to excellent client serviceCapable of leading, motivating, and delegating tasks effectivelyWhat's in it for you?Salary of 38,000 - 40,000 per annum, depending on experience25 days' holiday + Bank HolidaysFlexible benefits package: Pension, life assurance, and holiday adjustment optionsPrivate medical, dental, and health screeningCycle to work scheme & charitable givingFriendly, flexible, and informal work environmentIf you think you could be a great member of team and would like an exciting opportunity in return, then this is the role you have been looking for click apply' today to become our new Deputy Centre Manager or to find out more information about the role. We would love to hear from you!We are an equal opportunities employer and welcome applications from all backgrounds.We kindly ask that previous applicants not reapply. We reserve the right to close the vacancy once we have received sufficient applications, so we would advise you to submit your application as early as possible to prevent disappointmentJBRP1_UKTJ

Created: 2025-06-28