E-commerce Customer Service Administrator

Job Description ECommerce Customer Service AdministratorLocation: Hoddesdon (100% onsite)Salary: 28,00030,000 DOEContract: Fulltime, permanentRecruiting on behalf of a leading consumer goods brandAbout the RoleA wellknown consumer goods brand is expanding its directtoconsumer and marketplace operations, and were looking for an ECommerce Customer Service Administrator to join the team. This role blends customer support with handson ecommerce administration across Shopify, Amazon and other marketplace platforms.Its ideal for someone who enjoys helping customers, thrives on detail, and wants to grow their experience in a fastmoving digital environment.Key ResponsibilitiesRespond to customer enquiries via email and phone with a friendly, professional tone.Provide clear updates on orders, deliveries, tracking and ETAs.Handle complaints with empathy, escalating issues where needed.Manage returns and warranty cases: issue RMAs, arrange collections, and process replacements/credits.Support daytoday order flows across Shopify, Amazon and other marketplace portals.Maintain accurate customer and order data in Microsoft Business Central.Keep customer records, notes and documentation tidy and up to date.Support basic reporting (open orders, returns volumes, common enquiry themes).Identify recurring issues and suggest improvements to templates, FAQs and workflows.What Were Looking ForCustomer service experience across email and phone, with strong written communication.High attention to detail and confidence managing multiple tasks.Good IT skills (Outlook, Excel) and comfort working across web portals.A positive, teamfirst attitude and willingness to learn.Experience with Shopify, Amazon or marketplace tools is desirable but not essential.ERP exposure (Business Central ideal) is a bonus.Familiarity with returns/warranty processes is helpful.Why This Role Stands OutA friendly, modern working environment with a supportive team.Real exposure to ecommerce operations across D2C and marketplaces.Clear development opportunities within Sales Operations and eCommerce.Free onsite parking, casual dress and regular company events.A respected brand with a growing digital footprint and loyal customer base.Location & EligibilityYoull need the right to work in the UK and the ability to commute reliably to Hoddesdon, as this role is fully onsite.

Created: 2026-03-12