Community Safety Co-Ordinator (12m FTC)

Community Safety Co-Ordinator (12m FTC) Location: High Wycombe / hybrid working (2 days per week in the office & 3 days per week working from home) Salary: 30,438 + Excellent Benefits Are you passionate about supporting communities and helping to resolve anti-social behaviour (ASB)? Were excited to offer a newly created opportunity for a Community Safety Co-Ordinator to join our established Community Safety team. This role plays a vital part in delivering an outstanding ASB service to our residents, working closely with Community Safety Officers and other colleagues across the business. As the first point of contact for ASB reports, youll assess risk, agree action plans, and ensure customers are kept informed throughout. Youll manage a caseload of low-risk ASB cases, attend joint visits, and support the team with administrative duties and service improvement initiatives. If youre someone who thrives on helping others, enjoys problem-solving, and wants to make a real difference in peoples lives, wed love to hear from you. Key Responsibilities Be the first point of contact for ASB reports via phone, email, app, or online. Assess risk levels, agree initial action plans, and allocate cases for onward management. Manage the ASB inbox and handle inbound/outbound calls with residents. Provide excellent customer service, ensuring residents feel heard and supported. Maintain accurate records and request relevant evidence to support case resolution. Attend joint visits with Community Safety Officers and liaise with residents on preferred outcomes. Respond to correspondence in line with our Customer Care Standards and brand guidelines. Support the team with routine administrative tasks and contribute to service improvement reporting. What Were Looking For Were seeking someone with strong communication skills, a passion for customer service, and a willingness to learn about ASB and community safety. Youll need to be confident in managing competing priorities, making decisions, and working collaboratively with colleagues and external partners. Experience in a customer-facing role within a regulated environment is preferred, as is knowledge of ASB or a desire to develop expertise in this area. You should be comfortable using IT systems and have a proactive, solution-focused approach to your work. Why Join Us? While this role is offered as a fixed-term contract, in a business of our size and with the transformation were undergoing, theres potential for extension or other opportunities to arise. Many of our talented colleagues began their journey with Paradigm in temporary or interim roles and have gone on to build successful careers here. Even if a longer-term opportunity doesnt materialise, youll gain valuable experience that will enhance your employability in this and related fields. Further Information For the full job description and person specification, please see the attachment at the bottom of this page. As part of our application process, we ask for a covering statement and CV so we can assess your application against our essential and desired criteria. Please include in your covering statement how you meet the criteria so we can give your application the consideration it deserves. Thank you for your interest in Paradigm Housing Group. Shortlisting will be conducted in line with the essential and desirable criteria set out in the person specification. We reserve the right to close this role earlier than the published date should a suitable candidate be identified. Closing date: 24 th October Shortlist date: 25 th October Interview date: TBC TPBN1_UKTJ

Created: 2025-10-20