Head of Soft FM and Campus Experience

Job Description Wellcome Genome Campus Ltd (WGCL) is seeking to appoint a Head of Soft FM and Campus Experience to play a central leadership role in the operation, transformation and development of one of the worlds most renowned scientific research campuses.The Wellcome Genome Campus is an internationally recognised centre of excellence for genomics and biodata science, home to the Wellcome Sanger Institute and the European Bioinformatics Institute (EBI). Over 2,500 people work across the existing onemillionsquarefoot estate, which includes laboratories, research facilities, offices, conference and hospitality venues, a hotel, gym, nursery, residential accommodation, and extensive landscaped grounds across a beautiful 135acre environment.The Campus is entering a major new phase. A significant expansion programmeplanning approved in 2021will see the estate grow from 125 acres to 440 acres, delivering 1.6 million sq ft of new research and tech space for genomics and bioinformatics activities, alongside hotel accommodation, housing for Campus colleagues, retail, food and drink, leisure, health, and education amenities, and new infrastructure. This expansion is underway now, with enabling and highways works progressing and the first new buildings due on site in 2025.WGCL is the newly formed organisation leading both the Campus and its longterm transformation. This is an exceptional moment for an experienced Soft FM leader to join during a period of strategic growth, change and opportunity.Reporting to the WGCL Estates Director, the Head of Soft FM and Campus Experience is a newly created role to lead all Soft FM services and the delivery of Campus experience across a complex, highprofile, mixeduse estate. The position will be responsible for the full suite of Soft FM activityincluding catering, cleaning, waste, nursery, gym, security, landscaping, transport and related servicesdelivered through outsourced partners. Your remit will include operational leadership, performance management, compliance, continuous improvement, innovation and the uplift of customer and occupier experience.In addition, you will oversee the Campus Experience and Events function, delivering a vibrant programme of events, hospitality, activation and community engagement that enhances daily life for staff, occupiers, residents and visitors. You will also play a key role in supporting the commercialisation and activation of both the existing estate and the Campus expansion, contributing to the development of a worldclass life sciences destination.We are seeking an customer-focused individual with substantial experience in senior Soft FM leadership across complex, multiuse estates, with a proven track record of delivering strategic FM change and driving operational excellence. The successful candidate will bring strong contractmanagement capability, ensuring value for money, compliance, performance uplift and continuous improvement across multiple outsourced service lines. Excellent interpersonal and communication skills are essential, with the ability to influence stakeholders at all levels and to operate effectively within a dynamic, evolving environment. To learn more, please view the candidate brochure here.To arrange a confidential conversation, please contact our advisor Daniah Williams ([email protected]). Applications should consist of a CV and a covering letter and be sent to: [email protected]

Created: 2026-03-22