Carpenter Grade 5

Thrive Oldham are recruiting for a Carpenter Grade 5 in the Leicestershire area Single Trade Operative Carpenter needed with a focus on UPVC repairs/installs Full Time / 37 Hours Per Week Experience of working in carpentry and joinery industry. Experience of working in occupied domestic properties and dealing with residents, including vulnerable people Experience of carrying out repairs and maintenance including diagnosing and rectifying of faults. Full UK driving licence Able to use ICT system. Qualified to NVQ Level 2 or equivalent Overall Purpose of Role: To carry out quality, customer focused plastering repairs, maintenance and improvement work to Leicester City Council properties and other buildings. Key Job Activities: Undertakes a range of repairs & maintenance tasks of a core trade to the agreed quality and performance standards, including enabling and finishing works (indicative enabling and finishing task list shown in the annex to the job description) Undertakes assessments of repairs and maintenance work required and take appropriate action to rectify; aiming to achieve 'right first time' service to all customers Determines and arranges appropriate and value for money resources required to complete repairs & maintenance and remove any waste Actively manages the stock of parts and equipment on vehicles to ensure the most efficient completion of work Works with colleagues and others to resolves or notify of issues arising e.g. regarding outstanding repairs, rechargeable items, breaches of tenancy conditions, safeguarding Directs and supervises apprentices and other assigned trainees Cleans and tidies following repairs & refurbishment work Liaises with service customers before, during and after repair & refurbishment work, to ensure the least possible inconvenience, including agreeing suitable appointments Carry out other miscellaneous duties associated with the role Key Job Outcomes: Manages own workload to meet customer service standards, including, but not exclusively, repair priorities and keeping set appointments Works as part of a team to provide high quality and efficient repairs service to all customers Undertakes all works in accordance with the council's agreed health & safety policies and procedures and current building and industry regulations Minimises disruption, mess and dirt when working Follows, implements and promotes the council's policies and procedures relating to all areas of employment and service delivery Ensures all work is carried out in the most efficient and effective manner e.g., by adopting new technology and equipment or organising appointments to reduce mileage If allocated a vehicle or equipment or plant, be always responsible and accountable, including adhering to the current vehicle agreement Ensures accurate and timely completion of all documentation / records requested Skills High level of communication and listening skills sufficient to deal with customers either face to face or on the telephone Able to process information in written form including completion of necessary work documentation Ability to trace, diagnose and rectify faults and identify and specify material & equipment requirements Able to use ICT systems such as MS Word and emails Tactful and diplomatic when dealing with demanding or abusive complaints from customers Able to regularly work on your own in peoples' homes or as part of a team Sufficient level of physically fitness to carry out the requirements of the role (including climbing ladders and lifting heavy objects). Must wear an ID badge and uniform and safety equipment as required INDOLD TPBN1_UKTJ

Created: 2025-09-11