Systems Project Manager

Job DescriptionAs a Systems Project Manager, you will become an integral part of a fast‑paced and collaborative IT team. The primary focus of the role is the delivery of MLL’s CRM and ITSM platforms, including associated system migrations, while also overseeing a range of smaller internal initiatives.Responsibilities include managing project budgets and timelines, producing accurate project and operational reporting, and coordinating with external vendors and internal stakeholders. You will ensure a consistent, structured approach to project delivery by applying agreed standards and best practices, while acting as a key conduit for information flow between the IT function and other departments across the business.Job RequirementsSkills and Competencies- Exceptional stakeholder management and influencing skillsExcellent communication (written and verbal) skills and ability to present at both technical and executive levelAbility to translate technical detail into business-friendly languageMS Office skills, including MS Project, MS Visio and MS PowerPointSolid understanding of software architectures, applications and data migration conceptsStrong analytical approach to identifying issues and driving solutionsHighly motivated and driven individual to deliver against Project strict deadlinesCalm, organised and decisive under pressureQualifications and Experience- Proven experience as a Project Manager delivering software or systems migrationsPRINCE2, AgilePM or equivalent project management certifications (desirable)Experience working with third-party vendors and system integratorsUnderstanding of ITIL V3/V4 and supporting qualification in support of process / system alignmentKnowledge of telecoms sales, delivery and support to underpin project deliverablesJob ResponsibilitiesDeliver a migration from and to a new internal CRM/CMDB/ITSM platformSupport cost saving initiative Projects (where required)Project management approach delivering Projects to time, cost, scope and quality through rigorous Project controlsStrict change and exception management controlsWorking with vendors and the internal stakeholders to define scope, objectives, success criteria and deliverablesCoordinate data migration, cleansing, system integration, testing and cutover activitiesEnsure a smooth transition to operational support teams including the coordination of training and regular business communicationDeliver the project ensuring it is aligned with the MLL compliance requirementsJob BenefitsPension Scheme Life Assurance Health & Dental Insurance Financial Wellbeing & Will Writing Wellbeing Support Programme (EAP) 25 Days Holiday & Holiday Buy Scheme Social ActivitiesAt MLL Telecom Ltd, we are proud to stand alongside the Armed Forces community. As a committed supporter of the Armed Forces Covenant and a holder of the Silver Award from the Employer Recognition Scheme, we actively foster a workplace culture that values the unique skills, dedication, and experience of Serving Personnel, Reservists, Veterans, and military families.MLL offers a flexible and supportive environment that honours their service, promotes inclusivity, and encourages career development within our organisation.

Created: 2026-05-07