Sales Account Manager

Job DescriptionSales Account Manager Role DescriptionFull time, office based positionDepartment:The IT BayCompany:Ikonic Technology LtdRole Title:Sales Account Manager (permanent)Salary/Grade:Competitive basic + commission structure linked to sales profitsDate required:ImmediatelyLocation:Office based: Heywood, Lancashire (occasional travel to pitch for new business)Purpose of roleThe IT Bay is a rapidly growing web-based retailer selling IT and electronics equipment, predominantly throughout the UK. We supply both business customers and consumers via our website directly and via our offline sales team.Our website has been key to our success to date and is a pivotal tool for our ongoing sales and marketing activities. We aim to marry a strong online proposition (i.e. a great website experience) with strategic online marketing (merchandising, PPC, email, social and so on) and proven offline techniques (customer service, lead nurturing & account management).We are looking for a driven account manager to join our team to help us attract and convert new leads as well as develop relationships with existing customers to help grow our business.Duties & responsibilitiesTo lead and oversee the development and growth of profitable new business and develop and maintain effective key customer relationships. The successful person will be a consummate and credible sales professional selling a range of sophisticated IT products and services to IT Directors, Purchasing Managers and Managing Directors. The role is heavily focussed on new business and is suited to people who are sales hungry and who can exploit their exceptional sales skills with effective results.The role revolves around excellent communication and the main duties are likely to include:Identifying, following up & closing new business opportunities, presenting the company to potential clients through direct communication in telephone calls, emails and meetings as appropriate. Responsible for own lead generation and appointment setting.Actively and successfully managing the sales process: lead generation; credentials pitch; asking questions; solution pitch; negotiation; closePlanning and preparing sales literature & presentations (when appropriate)Communicating new product developments to prospective & existing clientsProviding management with feedbackDeveloping a comprehensive knowledge and understanding of the companys key products and servicesThe successful candidate will have individual responsibility for new business and is expected to self-manage. However, support is available from the wider team for complex large pitches and strategies.As mentioned above, the company is ecommerce focussed and you will be expected to work closely with the ecommerce team. Specifically, the following additional responsibilities have been identified:Working with the ecommerce team to devise and implement promotions, marketing initiatives and driving new content for the companys blog and sales literature.Collaborating with other departments including customer services, accounts and logistics to ensure we deliver an excellent level of customer services at all times.Essential skills and experiencePersonal qualities like good business sense, great communication and sales skills count for more than formal qualifications in this role. This is no job for shy, retiring types. The ideal candidate will be bursting with self-confidence, love networking and enjoy speaking to people for large parts of the day. They will have a proven track record of new business development and account management in a business environment, preferably within an IT vertical. Candidates who hold or have held such positions for a UK IT reseller could be an excellent fit. Skills and experience we seek include:Proven sales ability and demonstrable full knowledge of the sales processConfident negotiator and persuader with the ability to close the dealStrong client management skills and ability to keep promisesCapable of hands on problem-solving, with ability to generate ideas and solutionsA positive and determined approach to researching and analysing new business opportunitiesAbility to use own initiative and pay close attention to detailAbility to cope with competing demands and to prioritise tasksStrong communication skills in all forms including written, oral, email, telephone, and presentationStrong analytical & numeracy skillsExcellent organisational and time management skillsA positive attitude to dealing with peopleCapable of working independently, and having responsibility as an individualUK driving license (own car is preferable)IT literacy good grasp of Microsoft Office suite of programs Desirable skills and experience The following skills and experience would be advantageous but are not prerequisites for the role:Corporate marketing and/or branding experienceWeb sales and/or marketing experienceCopywriting skills and/or blogging experiencePeople management skills and/or experiencePresentation skillsQualifications requiredEducation to at least GCSE level including English and Mathematics at grade C or higher. A higher qualification in sales or business management would be advantageous but is not essential. Personal qualities, particularly the ability to communicate, plus sales experience and market knowledge, are more important than formal qualifications.Key results/deliverables/budget responsibilitiesSpecific targets, KPIs and budgets will be drafted and agreed as part of the Business Development Plan that the Sales Director will be responsible for producing.Reporting LinesThe Sales Account Manager will report to the Sales Director.Person SpecificationCustomer focused in all actionsSelf-motivated and goal drivenCan be totally relied upon to deliver agreed actions within tight deadlinesPrepared to challenge the status quo with well-reasoned alternativesBehaves in a way totally consistent with the values of the team and the CompanySupportive of others when neededPlays a full and active role in the teamStamina: Able to function under pressure / long hoursPresentable: Projects a good image of the company with a high standard of appearanceOpen-minded: Prepared to listen and consider the views of othersProblem Solver: Able to deliver workable solutionsSound Judgement: Makes good decisions based on relevant informationPlanner: Able to plan and organise to achieve objectives within deadlinesFlexible: Able to adapt to changing situationsPerceptive: Good people skillsMoral Courage: Stands by beliefs and company valuesCreative: Innovates out of unworkable situationsOpen: Willing to express feelings appropriatelySense of Humour: A well balanced sense of funTrustworthy and discrete when handling confidential informationThe Legal Bits:We are committed to promoting equal opportunities in employment. All job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation.By submitting your CV, you give Ikonic permission to share your CV and information with any relevant employee in our internal hiring process. Your CV and any notes made will be confidentially disposed of once a hiring decision has been made.All applicants selected for this position will need to pass reference and security checks to qualify for employment with Ikonic.Job ApplicationsThe role applications will be closed at the latest 14th July, with interviews conducted on the following week if not before.STRICTLY NO AGENCIES PLEASEWe work with a carefully selected set of recruitment agencies and we're not looking to add to our PSL.

Created: 2025-07-04