Entry Level Customer Experience Account Manager

Entry Level Customer Experience Account ManagerJoin to apply for theEntry Level Customer Experience Account Managerrole atSCG Together Entry Level Customer Experience Account Manager3 weeks ago Be among the first 25 applicants Join to apply for theEntry Level Customer Experience Account Managerrole atSCG Together Get AI-powered advice on this job and more exclusive features. Hours: Monday Friday, 9am 5.30pmYou will be part of the team that provides a remarkable service to our customers, and your key objective will be to establish relationships, identify opportunity and maximise customer retention, through office-based support and occasional face to face customer meetings Location: Hemel HempsteadSalary: £19,500 - £26,000 + CommissionHours: Monday Friday, 9am 5.30pmYou will be part of the team that provides a remarkable service to our customers, and your key objective will be to establish relationships, identify opportunity and maximise customer retention, through office-based support and occasional face to face customer meetingsKey TasksSupport your customer base by managing and exceeding expectations. Identify and create opportunities that benefit your customers. Making sure your customer retention is as impressive as the rest of our teams and be a contributor to our 99.5% retention rate. Handle both incoming and outgoing customer sales and service calls. Create and manage various cases through CRM. Work through your call alerts, and check for signs of fraud. Develop product knowledge to educate customers in alternative services. e.g. Mobiles, Connectivity, VoIP. Document and resolve faults, or hand over more complex issues to third line support and follow up when resolved Handle general billing queries. Understand & pre-empt competitor risk Use company reporting mechanisms to prioritise your daily/weekly actions. Handle customer feedback and complaints both on the phone and in writing. Assist other departments to resolve customer-based challenges.Skills & ExperienceCustomer service or Sales experience. Excellent communication skills. A proactive, positive (win-win) attitude. Office 365 knowledge desirable but not essential Someone who thrives in fast paced environments and can easily adapt to change. Proactive approach and ability to bring new ideas to the team. Ability to forge lasting relationships with customers and partners. Good time management skills and ability to prioritise workload.Additional Benefits21 Days holiday rising to 25 after 5 years of service Birthday off Childcare vouchers Employee mobile package Holiday Purchase scheme Retail discounts Discounted gym membershipWe OfferA competitive salary and bonus structure Full training Ongoing personal development A bus and fun working environmentSCG is proud to be an equal opportunities employer.We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.LNKD1_UKTJ Seniority levelSeniority level Entry level Employment typeEmployment type Full-time Job functionJob function Other Industries Marketing Services Referrals increase your chances of interviewing at SCG Together by 2x Sign in to set job alerts for “Customer Experience Manager” roles.Hemel Hempstead, England, United Kingdom 2 months ago Regional Director of Customer ExperienceLondon, England, United Kingdom 2 weeks ago Stanmore, England, United Kingdom 6 days ago Edgware, England, United Kingdom 1 week ago London, England, United Kingdom 6 days ago London, England, United Kingdom 3 days ago TikTok LIVE - Global Customer Service Operations ManagerLondon, England, United Kingdom 2 weeks ago Edgware, England, United Kingdom 1 week ago London, England, United Kingdom 4 days ago London, England, United Kingdom 1 month ago London, England, United Kingdom 4 days ago London, England, United Kingdom 2 weeks ago Director, Customer Experience & Learning and DevelopmentLondon, England, United Kingdom 2 weeks ago London Area, United Kingdom £50,000.00-£55,000.00 2 hours ago London, England, United Kingdom 1 day ago London, England, United Kingdom 4 days ago London, England, United Kingdom 7 months ago London, England, United Kingdom 2 months ago London, England, United Kingdom 1 week ago Director, Customer Success, Identity-R-254118London, England, United Kingdom 1 day ago London, England, United Kingdom 5 days ago Senior Digital Customer Experience ManagerLondon, England, United Kingdom 1 month ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 1 week ago London, England, United Kingdom 1 month ago London, England, United Kingdom 3 days ago London, England, United Kingdom 1 week ago London, England, United Kingdom 2 weeks ago We’re unlocking community knowledge in a new way. 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Created: 2025-07-24