Home Ownership Manager / Leasehold Management Lead (Housing)

Our client are seeking a Home Ownership Lead to manage and support their Home Ownership team. This team handles RTB, RTA, RTSO applications, resales, lease extensions, all legal documentation drafting and review, and customer advice. In this role, you will be responsible for leasehold management, Section 20 processes, dispute resolution, and compliance with legislation both current and upcoming. Youll also provide support to our Customer/Relationship Management teams when required and play a key role in ensuring excellent service delivery across all aspects of home ownership. Youll bring demonstrable experience in leasehold management and a proven ability to manage compliance, complaints, and legislative updates. Youll have the skills to manage a teams workload, collaborate with other departments to deliver outcomes, drive process improvements, provide strong reporting, and ensure services meet both operational and customer needs. Key Responsibilities Manage RTB, RTA, RTSO sales, resales, lease extensions, freehold restrictions, and all homeowner queries. Oversee all shared ownership transactions and staircasing approvals. Lead on Section 20, dispensation cases, and applications to the First Tier Tribunal (FTT). Support with department reporting, budget setting, and monitoring. Monitor and improve homeowner satisfaction levels. Analyse and report on scheme performance, making recommendations for improvement. Support the Service Charge team with budget setting, audits, and reconciliations. Lead on training, reporting, and embedding new processes in line with legislation and best practice. Oversee compliance of major works consultation and invoicing. Collaborate with Finance, Customer Service, and Property teams to ensure services align with contractual obligations. Handle complaints and Housing Ombudsman determinations, embedding learning outcomes. Identify revenue generation opportunities (e.g., offering services to other landlords). Manage leasehold compliance including fraud, legal breaches, and case management. Maintain effective communication with Sales, managing agents, developers, and stakeholders. Undertake any other reasonable duties or projects as required by management. About You Leasehold management at a senior/lead level. Compliance in Right to Buy/Sales for tenants, draft lease approval, and 1% staircasing. Supporting in the delivering of service charge estimates and actuals projects. Managing complaints in line with the Housing Ombudsman Code of Conduct. Handling Section 20 processes and invoicing. Strong IT skills (particularly Microsoft Office). Excellent communication and leadership skills, modelling core behaviour Experience of business process changes in line with legislative updates. Investigating and implementing revenue generation opportunities. This role requires working from the office once a week, along with attendance at occasional monthly meetings. Some roles with our client are subject to a basic DBS check. The successful applicant will be contacted by their People Team if this applies. Closing date: 1 st October 2025 Interviews: 7 th and 8 th October 2025 (AM) We reserve the right to close applications early if sufficient interest is received. We encourage candidates to apply as soon as possible. TPBN1_UKTJ

Created: 2025-09-18